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TMI BlogDisposal of Complaints received by bank OmbudsmanX X X X Extracts X X X X X X X X Extracts X X X X ..... Disposal of Complaints received by bank Ombudsman - News and Press Release Dated:- 1-8-2017 - News - The. Bank-wise details regarding number of complaints received by Banking Ombudsmen (BO) and disposed of in the last three years i.e. 2014-15, 2015-16 and 2016-17 are given in Annexure. Majority of the complaints received under the Banking Ombudsman Scheme are resolved through conciliation and mediation of BO. In very few cases, where conciliation and mediation fails to achieve mutually agreeable settlement, BO passes an Award or rejects the complaint. Bank-wise details of Complaint received/disposed/pending at the Offices of Banking Ombudsmen Bank Name 2014-15 2015-16 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 2016-17 Public Sector Banks Received Disposed Pending Received Disposed Pending Received Disposed Pending STATE BANK OF INDIA 24113 22750 1363 25611 25635 1339 30581 28610 3310 STATE BANK OF BIKANER JAIPUR 1199 1186 13 1267 1197 83 2033 2039 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 77 STATE BANK OF HYDERABAD 642 625 17 777 744 50 862 882 30 STATE BANK OF MYSORE 316 296 20 351 361 10 450 449 11 STATE BANK OF PATIALA 530 497 33 760 767 26 1167 1109 84 STATE BANK OF TRAVANCORE 790 766 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 24 819 837 6 849 782 73 ALLAHABAD BANK 1143 1095 48 1218 1167 99 1413 1326 186 ANDHRA BANK 682 680 2 1051 1023 30 1307 1285 52 BANK OF BARODA 3038 2907 131 3916 3701 346 5043 4889 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 500 BANK OF INDIA 2808 2660 148 3210 3127 231 4191 3972 450 BANK OF MAHARASHTRA 590 561 29 652 645 36 845 758 123 CANARA BANK 2992 2866 126 3838 3737 227 5248 5029 446 CENTRAL BANK OF INDIA 2095 1974 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 121 2295 2262 154 2716 2540 330 CORPORATION BANK 792 754 38 804 790 52 1254 1143 163 DENA BANK 718 683 35 784 774 45 1140 1085 100 INDIAN BANK 1246 1217 29 1369 1345 53 1673 1654 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 72 INDIAN OVERSEAS BANK 1534 1494 40 2376 2313 103 2633 2616 120 ORIENTAL BANK OF COMMERCE 834 788 46 1080 1039 87 1522 1456 153 PUNJAB AND SIND BANK 390 374 16 554 539 31 690 661 60 PUNJAB NATIONAL BANK 4454 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 4265 189 4735 4577 347 6227 5919 655 SYNDICATE BANK 1195 1146 49 1225 1193 81 1416 1383 114 UCO BANK 1262 1223 39 1406 1370 75 1747 1709 113 UNION BANK OF INDIA 2141 2013 128 2249 2249 128 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 2559 2308 379 UNITED BANK OF INDIA 953 937 16 733 700 49 958 972 35 VIJAYA BANK 411 398 13 489 481 21 690 666 45 IDBI BANK LIMITED 854 808 46 10 9 47 2079 2033 93 Bhartiya Mahila Bank 2 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 2 0 1453 1410 43 16 16 43 57724 54965 2759 65032 63992 3799 81309 77291 7817 CATHOLIC SYRIAN BANK LTD 82 81 1 80 78 3 66 66 3 CITY UNION BANK LIMITED 120 119 1 124 120 5 136 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 136 5 FEDERAL BANK LTD 331 327 4 387 376 15 503 467 51 JAMMU AND KASHMIR BANK LTD 157 146 11 168 168 11 140 133 18 KARNATAKA BANK LTD 163 162 1 140 138 3 222 207 18 KARUR VYSYA BANK LTD 195 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 191 4 242 238 8 298 299 7 LAKSHMI VILAS BANK LTD 102 100 2 166 167 1 120 116 5 NAINITAL BANK LTD 15 12 3 45 45 3 25 23 5 RATNAKAR BANK LTD 127 121 6 224 219 11 417 388 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 40 SOUTH INDIAN BANK LTD 165 163 2 195 191 6 206 204 8 TAMILNAD MERCANTILE BANK LTD 133 133 0 122 118 4 144 144 4 THE DHANALAKSHMI BANK LTD 89 88 1 71 72 0 64 61 3 AXIS BANK LIMITED 3242 3080 1 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 62 4966 4861 267 6748 6506 509 BANDHAN BANK LIMITED 0 0 0 26 23 3 102 100 5 DEVELOPMENT CREDIT BANK LTD. 131 128 3 263 252 14 316 301 29 HDFC BANK LTD. 5684 5542 142 7712 7815 39 9885 9331 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 593 ICICI BANK LIMITED 6379 6097 282 7897 7707 472 9541 9331 682 IDFC BANK LIMITED 0 0 0 1 1 0 29 24 5 INDUSIND BANK LTD 824 785 39 1214 1188 65 1436 1393 108 KOTAK MAHINDRA BANK LTD. 1576 1512 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 64 2394 2287 171 3711 3608 274 YES BANK LTD. 342 322 20 496 481 35 969 935 69 19857 19109 748 26933 26545 1136 35078 33773 2441 AMERICAN EXP. BANKING CORP. 106 88 18 156 171 3 187 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 175 15 BARCLAYS BANK PLC 92 87 5 95 96 4 55 57 2 CITIBANK N.A 813 789 24 890 881 33 1242 1173 102 DBS BANK LTD. 11 10 1 13 11 3 28 28 3 DEUTSCHE BANK AG 63 58 5 90 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 89 6 105 94 17 HONGKONG AND SHANGHAI BANKING CORPN.LTD. 298 288 10 403 385 28 415 408 35 ROYAL BANK OF SCOTLAND 197 190 7 181 175 13 126 132 7 STANDARD CHARTERED BANK 2012 1945 67 1558 1557 68 1086 1075 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 79 Others Foreign Banks 18 17 1 27 28 0 42 40 2 3610 3472 138 3413 3393 158 3286 3182 262 RRBs/SCBs/Others 7247 7116 131 7516 7188 459 11315 11082 692 Grand Total 88438 84662 ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... 3776 102894 101146 5524 130988 125330 11182 * Complaints disposed includes those pending at the end of the previous year This was stated by Shri Santosh Kumar Gangwar, Minister of State for Finance in written reply to a question in Rajya Sabha today. - News - Press release - PIB Tax Management India - taxmanagementindia - taxmanagement - taxmanagementindia.com - TMI - TaxTMI - TMITax ..... X X X X Extracts X X X X X X X X Extracts X X X X
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