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1996 (8) TMI 510 - SC - Companies Law


Issues Involved:
1. Existence of an arbitration agreement between the parties.
2. Acquiescence to the jurisdiction of the State Commission.
3. Whether proceedings before Consumer Forums are legal proceedings and whether such forums are judicial authorities under Section 34 of the Arbitration Act, 1940.
4. Discretionary power under Section 34 of the Arbitration Act, 1940, to stay proceedings in favor of arbitration.

Detailed Analysis:

1. Existence of an Arbitration Agreement:
The primary issue was whether an arbitration agreement existed between the parties. The respondent argued that there was no consensus ad idem regarding arbitration. However, the State Commission had previously determined that Clause (12) of the quotation constituted an arbitration agreement. The Supreme Court confirmed this, stating that the conditions of the offer and counter-offer became an integral part of the contract, thus establishing an arbitration agreement between the parties.

2. Acquiescence to the Jurisdiction of the State Commission:
The respondent contended that the appellant had acquiesced to the jurisdiction of the State Commission by seeking multiple adjournments to file a counter. The Supreme Court noted that this issue was not argued before the National Commission, and thus, it could not be considered in this appeal.

3. Legal Proceedings and Judicial Authority:
The core issue was whether the proceedings before the Consumer Forums (District Forum, State Commission, and National Commission) are legal proceedings and whether these forums are judicial authorities under Section 34 of the Arbitration Act, 1940. The Supreme Court analyzed various sections of the Consumer Protection Act, 1986, including Sections 3, 10, 13, 16, 20, 24, and 25. The Court concluded that these forums possess the trappings of a civil court and are judicial authorities. The proceedings before them are legal proceedings. This was supported by previous judgments, such as The Bharat Bank Ltd. Delhi v. The Employees of the Bharat Bank and Associated Cement Companies Ltd. v. P.N. Shanna and Anr.

4. Discretionary Power under Section 34 of the Arbitration Act:
Section 34 of the Arbitration Act, 1940, allows judicial authorities to stay proceedings in favor of arbitration. However, this is not an automatic right and is subject to judicial discretion. The Supreme Court emphasized that the Consumer Protection Act aims to provide an inexpensive and expeditious remedy for consumers, which could be undermined by relegating disputes to arbitration. The Court held that while Consumer Forums are judicial authorities under Section 34, they have the discretion to proceed with matters under the Consumer Protection Act rather than referring them to arbitration, unless specific circumstances dictate otherwise.

Conclusion:
The Supreme Court allowed the appeal to the extent that the State Commission's order was set aside. The matter was remitted to the State Commission for a decision on merits according to law. The Court concluded that Consumer Forums are judicial authorities and that proceedings before them are legal proceedings. However, considering the objectives of the Consumer Protection Act, it would be appropriate for these forums to decide disputes rather than referring them to arbitration, unless the forums themselves determine otherwise based on the peculiar facts of a case.

The appeal was allowed without costs, and the matter was remitted to the State Commission for a decision on merits.

 

 

 

 

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