Online complaint resolution system relating to EDI issues - DGFT - 10/2014

Government of India Ministry of Commerce Industry Department of Commerce Directorate General of Foreign Trade Udyog Bhavan, New Delhi. Trade Notice No. 25/2014 Dated 04.06.2014 To All RAs of DGFT Members of Trade Export Promotion Councils Subject: Online complaint resolution system relating to EDI issues An online complaint resolution system relating to EDI issues has been established where users can file online complaint. User can go to icon EDI complaint resolution and feed following data in the system to get the issues addressed. A key number for each complaint will be generated which can be followed up by the users and DGFT officials for early resolution of issues. If the issue is not resolved in 5 working days email may be sent to Shri Anil Kumar Sinha, DDG(NIC) [email protected]. 2. All stakeholders are requested / encourage to use the facility of online complaint resolution system relating to EDI issues with effect from 04.06.2014 IEC Issue e-mail (Ajay Srivastava) Joint Director General of Foreign Trade Email: [email protected] (Issued from File No. 01/02/15/AM-15/EDI)