Implementation of Sevottam in Custom Commissionerate, Tuticorin - Customs - 29/2016

MINISTRY OF FINANCE DEPARTMENT OF REVENUE OFFICE OF THE COMMISSIONER OF CUSTOMS CUSTOMS HOUSE, NEW HARBOUR ESTATE THOOTHUKUDI-628004 C.No. VIII/48/76/2015-Sevottam Date: 27.07.2016 Public Notice No. 29/2016 Sub: Implementation of Sevottam in Custom Commissionerate, Tuticorin The Central Board of Excise Customs, New Delhi has decided to introduce 'Sevottam' in all the Commissionerates to render quality and time bound services to the citizens as per the 'Service Quality Manual' (SQM) approved by the CBEC and issued by DGICCE, New Delhi and also as per 'CITIZEN CHARTER'. Accordingly, 'Sevottam' is being implemented in Custom Commissionerate, Tuticorin and the following services have been identified: 1. Acknowledge all written communications including declarations. intimations and Applications (SQM 3.2.1.1) 2. Convey Decision on matters relating to written communications (SQM 3.2.1.2) 3. Disposal of Refund claims (SQM 3.2.1.3) 4. Remittance of drawback (SQM 3.2.1.4) 5. Registration, Examination and Let Export Order of Export Goods (SQM 3.2.1.5) 6. Registration, Examination and Out of Charge of Import Goods (SQM 3.2.1.6) Citizen Communications (Citizen Tapals), Service covered under SI.No.1 above, will be continued to be received and acknowledged centrally by Sevottam Counter (SQM 3.2.1.1) located in the Ground Floor of B Wing, Custom House, Tuticorin and will be forwarded to the concerned sections of Custom House, Tuticorin. For providing these services within the time frame committed by the CBEC in the Citizens' Charter and as per procedures prescribed under the process charts in the SQM for the respective services, the following officers are hereby nominated as process owners for the services dealt in the section as shown below: SI. No. Designation 1. Assistant Commissioner for Export Assessment 2. Assistant Commissioner for Import Assessment (Group to III), PD Bonds finalization, Sevottam, RTE. 3. Assistant Commissioner for Import Assessment (Group IV to VII) all schemes, Review Settlement Commission, ARC 4. Assistant Commissioner for Drawback Monitoring of BRC in custom house 5. Assistant Commissioner for Bonds (Monitoring of DEEC, EPCG, Advance License Schemes/Undertaking at CH, TTN, Audit (including Audit), Record Management cell) 6. Assistant Commissioner for ICD Assessment Office (Monitoring of DEEC, EPCG, Advance License Schemes/Undertaking at St. John ICD, CD Refund and all related works not specified, Disposal at Chi, and St. John ICD) 7. Assistant Commissioner for Docks, Wharf Preventive, CMFC -Container Scanning, All CFS Import General, Examination (including ICD) 8. Assistant Commissioner for SIB, SVB Cell, EDI, Unaccompanied baggage, RMS, Statistics, IPR Cell, E-Governance initiative Website Management 9. Assistant Commissioner for Customs Policy, CH-Refund, CBLR, Adjudication, Legal Prosecution, Vigilance (Public Grievances Redressal) The Process Owners are directed to strictly adhere to the guidelines and processes as stipulated in the Service Quality Manual (SQM) to render the services entrusted with. To measure and analyse the performance of the services rendered, it is required that each 'Process Owner' should maintain records as per the record keeping formats covered under SQM-4.2. All the 'Process Owner' are directed to implement the record keeping of ail the documentation under the above services with immediate effect. The record maintained is required to be audited for the purpose of Sevottam certificate. It is therefore directed that utmost care be exercised to maintain record as prescribed in the formats enclosed. The process owners shall interact with the Nodal Officer for implementation of SEVOTTAM on monthly basis. Nomination of Public Grievance Officer (SAM 3.2.3) Shri P. Venugopal, Asst. Commissioner of Customs has been designated the Public Grievance Officer to redress the public grievances through CPGRAMS pertaining to Custom House, Tuticorin. Nomination of Nodal Officer with regard ta documents and records (SQM 3.2.4, 3.2.5 and in respect of exigencies SQM 3.22) Shri K. Jayakumar, Assistant Commissioner of Customs has been designated as Nodal Officer for documented procedure for control of documents. (K.C. JOHNY) COMMISSIONER