Delivery of assessment order - Goods and Services Tax - GST

Dear experts, For FY 2019-20,Officer passed order u/s 73 (10) on the client email the client received email mentioning An order has been issued in Form GST DRC-07 vide Ref. No. ..........1111 dated 2024-05-05 showing details of the demand. Please access your dashboard to View/ Download/ Print the order by clicking on Services User services View Notices and Orders and take necessary action. (Ref No changed by me) On the portal order is not available no mention of passing order etc. However notices are available at the portal. I think the officer has sent the order through speed post at the branch office of the taxpayer (as per conversation with him).As operations at the branch are closed,the same might have returned back. Plz see whether the communication is correct i.e. not uploading in portal inspite mentioned in the mail further not delivering on the HO address. both the branch HO address are in the same jurisdiction.