TRANS 1 credit not credited in electronic cash ledger - Goods and Services Tax - GST

Dear Professionals As per the transitional provisions of CGST/ SGST/ UTGST Act, registered person can take credit of taxes or duties paid under existing State or Central laws, like Value Added Tax Act, Central Excise Act and Service Tax laws and carry them forward to the GST regime, if the same are eligible as CGST/SGST/UTGST credit, subject to conditions/ limitations as prescribed in the GST Act and rules . These transitional credits can be claimed through Form GST TRAN 1 That the client has filed GST TRAN 1 and department has also passed the order and same is also reflected in GST Portal. When we download the order the GST No. and legal name of the person is other than my client and amount of ITC is also not reflected in GST credit ledger.