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TMI BlogSetting up of a Grievance Redressal MechanismX X X X Extracts X X X X X X X X Extracts X X X X ..... i Customs Clearing Agents Association, the officers and staff associations of the department with vision to provide an efficient and transparent mechanism for collection of indirect taxes and enforcement of cross border controls with a view to encourage voluntary compliance. 2. In order to handle Grievance in a fair, objective and just manner, an internal machinery is required to be set up in this Commissionerate as downward extension to the grievance redressal system. This Commissionerate has established a single window system at the main entrance, to facilitate speedy disposal of grievance and to take the feedback from all the stake holders. This is monitored by the Public Grievance Officer. 3. In the above manner, Public Grievanc ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... vided into three categories; I. Complaints of corrupt practices against officers II. Grievances against merits of the decision taken by officers. III. Delay in decision making by officers 5. For handling complaints against corrupt practices by the officers, the department has a separate vigilance set up called Directorate General of Vigilance handled by Director General. Any complaints of corruption against the officer can be lodged with the D.G. Vigilance at New Delhi or the Zonal units of the Directorate of Vigilance. A complaint handling policy has also been formulated by the Central Board of Excise and Customs. To handle such complaints the Vigilance section of this Commissionerate handles such complaints of this Commissionera ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... itiated without delay. The system is also being monitored at higher levels in the department. Under CPGRAMS, an online acknowledgement along with registration number is received by the complainant immediately on submission. The status of the complaint is also available on the CPGRAMS system. The documented procedure under SEVOTTAM as per CPGRAMS is laid down in SQM 3.2.3 and 3.2.1.11. 8. This Commissionerate of Customs, Central Excise and Service Tax, Aurangabad, has also designated an officer as Public Relations Officer (PRO) who can be approached for seeking information on any technical or administrative matter. 9. It is further informed that for delays in decision making on the part of any officer of this Commissionerate (such as ..... X X X X Extracts X X X X X X X X Extracts X X X X
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