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TMI BlogMonitoring of disposal of grievance cases pertaining to CBEC in the meeting of PRAGATIX X X X Extracts X X X X X X X X Extracts X X X X ..... oring of disposal of grievance cases pertaining to CBEC in the meeting of PRAGATI - Reg. The Hon ble Prime Minister reviewed the grievance redressal mechanism in CPGRAMS of CBEC on 27-1-2016 during the monthly meeting of PRAGATI. 2. During the course of the review, the Hon ble Prime Minister has directed the following :- I. Strict action to be taken against officers against whom comp ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... ion/inquiry in this regard. This is unfortunate. You are aware that Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grievance redress mechanism of an organization is the gauge to measure its ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... oncerned personnel. You may also ensure that a meaningful review of the performance of grievance redress machinery of your zone is conducted on a monthly basis. This should include establishing contact with the complainant telephonically wherever the contact number is available to ascertain whether they are satisfied with the quality of disposal. It is expected that as the Chief Commissioner, you ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... to impress upon our officers to scrupulously follow the standards laid down in the Charter. 6. All modern tax administrations are focused on taxpayer services and therefore, CBEC must give prominence to customer focus wherein all activities are designed to improve the experience of the taxpayers with the tax departments. 7. I would urge you to take necessary steps to ensure that the directi ..... X X X X Extracts X X X X X X X X Extracts X X X X
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