Implementation of Sevottam in the Commissionerate, Mumbai (Customs General) Zone I. Reg

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..... umbai (Customs General) Zone I. Reg Attention of tax payers and other citizens is invited on the above mentioned subject. The office of the Commissioner of Customs (G), New Custom House, Ballard Estate, Mumbai, 4oooo1 is in final stage of getting Service Delivery Excellence Model called SEVOTTAM in C.F.S. (Mulund)and now the same is also being extended in other sections of Commissionerate .....

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..... zed receipt and Disposal system for all written communication have been established at the Office of The Commissioner of Customs (G), New Custom House, Ballard Estate, Mumbai 400001. All written communications should be submitted at the Counter of Centralised Dak receipt system. Acknowledgement will be issued and handed over by the officials immediately at the time of submission of such written co .....

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..... 1. Superintendent (Sevottam) 2. Inspector (P. O.) 3. STA/TA 4. Hawaldar/Sepoy b) The different processes set out in the Citizen s Charter where the standards of service that the department seeks to provide to the customers viz. tax payers/ oth .....

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..... ts by designated person within 15 days of decision taken for not issuing the SCN. 4. Complaints received will be acknowledged within 48 hours of receipt and attempt will be made to provide final replies within 30 working days. c) Deputy/ Assistant Commissioner (Sevottam/Technical) is hereby designated as Public Grievance Redressal Office .....

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