QUALITY COMPLAINTS AND TRADE DISPUTES

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..... disputes in an amicable way. 8.01 Quality Complaints/ Trade disputes The following type of complaints may be considered: (a) Complaints received from foreign buyers in respect of poor quality of the products supplied by exporters from India; (b) Complaints of importers against foreign suppliers in respect of quality of the products supplied; and (c) Complaints of unethical commercial dealings categorized mainly as non-supply/ partial supply of goods after confirmation of order; supplying goods other than the ones as agreed upon; non-payment; non-adherence to delivery schedules, etc. 8.02 Obligation on the part of importer/ exporter (a) Rule 11 of the Foreign Trade (Regulation) Rules, 1993, requires that on the importatio .....

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..... the Act empowers the Director General of Foreign Trade or any other person authorized by him to suspend or cancel the Importer Exporter Code Number for the reasons as given therein. (b) Section 9 (2) of the Act empowers the Director General of Foreign Trade or an officer authorised by him to refuse to grant or renew a license, certificate, scrip or any other instrument bestowing financial or fiscal benefit granted under the Act. (c) Section 9(4) empowers the Director General of Foreign Trade or the officer authorized by him to suspend or cancel any License, certificate, scrip or any instrument bestowing financial or fiscal benefit granted under the Act. (d) Section 11(2) of the Act provides for imposition of fiscal penalty in case .....

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..... ings are only reconciliatory in nature and the aggrieved party, whether the foreign buyer or the Indian importer, is free to pursue any legal recourse against the other erring party. 8.06 Procedures to deal with complaints and trade disputes The procedure for making an application for such complaints or trade disputes and the procedure to deal with such quality complaints and disputes is given in the Handbook of Procedures. 8.07 Corrective Measures The Committee at RA level can authorize the Export Inspection Agency or any technical authority to assess whether there has been any technical failure of not meeting the standards, manufacturing/ design defects, etc. for which complaints have been received. 8.08 Nodal Officer .....

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