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TMI BlogInsolvency and Bankruptcy Board of India (Grievance and Complaint Handling Procedure) Regulations, 2017X X X X Extracts X X X X X X X X Extracts X X X X ..... nt Handling Procedure) Regulations, 2017. (2) These regulations shall come into force on the date of their publication in the Official Gazette. (3) These regulations shall apply to grievances and complaints against service providers. 2. Definitions. (1) Unless the context otherwise requires- (a) "aggrieved" means a stakeholder who has filed a grievance with the Board on failing to get his grievance redressed from the concerned service provider; (b) "associated person" means a proprietor, partner, director, officer, or an employee of a service provider, a professional or a valuer engaged by a service provider or any other person acting for or on behalf of a service provider; (c) "Board" means the Insolvency and Bankruptcy Board of ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... it with the Board. (2) A grievance shall state:- (i) details of identity of the aggrieved; (ii) details of identity of the service provider; (iii) details of the conduct of the service provider that has caused the suffering to the aggrieved; (iv) details of suffering, whether pecuniary or otherwise, the aggrieved has undergone; (v) how the conduct of the service provider has caused the suffering of the aggrieved; (vi) details of his efforts to get the grievance redressed from the service provider and why the response, if any, of the service provider is not satisfactory; and (vii) how the grievance may be redressed. (3) A stakeholder, who wishes to file a complaint, shall file it with the Board in Form A along with a demand draft fo ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... than one grievance or more than one complaint in the same matter, it may club such grievances or such complaints together for their disposal. (2) The Board shall assign a unique registration number to every grievance and every complaint and communicate the said registration number to the aggrieved or the complainant within a week of its receipt. (3) The Board shall not take any cognizance of any anonymous grievance or complaint. CHAPTER III DISPOSAL OF GRIEVANCE 6. Disposal of grievance. (1) The Board may seek additional information and records from the aggrieved and information and records from the concerned service provider to decide if the grievance requires any redress by the service provider. (2) The aggrieved and the service pr ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... under this regulation that there exists a prima facie case, it may order an inspection under sub-regulation (3) of regulation 3, order an investigation under sub-regulation (2) of regulation 7 or issue a show cause notice under sub-regulation (2) of regulation 11 of the Insolvency and Bankruptcy Board of India (Inspection and Investigation) Regulations, 2017, as may be warranted. (8) Where the Board is of the opinion that the complaint is not frivolous, it shall refund the fee of two thousand five hundred rupees received under sub-regulation (3) of regulation 3. CHAPTER V STATISTICS 8. The Board shall periodically disclose summary statistics about receipt and disposal of grievances and complaints on its web site. Form A [Under sub-reg ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... d persons, along with date and place of such conduct or activity, which contravenes the provision of the law. Please narrate details. 11 Details of suffering, whether pecuniary or otherwise, the complainant has undergone. 12 How the conduct or activity of the service provider or its associated persons has caused the suffering of the complainant or to any other stakeholder. 13 Details of evidence in support of alleged contravention. 14 Does the complainant have a grievance? If so, how it may be redressed? 15 Is complaint being filed within forty-five days of the occurrence of the cause of action for the complaint? If not explain the reasons for delay. 16 Whether the fee of ₹ 2500 has been paid Yes / No 17 The Bank acco ..... X X X X Extracts X X X X X X X X Extracts X X X X
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