Investor Grievance Redressal Mechanism and Amendment to SEBI Circular no. SEBI/HO/DMS/CIR/P/2017/15 dated February 23, 2017

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..... 17/15 dated February 23, 2017 on amendments pursuant to comprehensive review of Investor Grievance Redressal Mechanism. Online Web Based Complaints Redressal System: 2. SEBI has implemented an online platform (SCORES) designed to help investors to lodge their complaints, pertaining to securities market, against listed companies and SEBI registered intermediaries. 3. In line with the same, to enable investors to lodge and follow up their complaints and track the status of redressal of such complaints from anywhere, all Recognized Stock Exchanges including Commodity Derivatives Exchanges / Depositories are advised to design and implement an online web based complaints redressal system of their own, which will facilitate investors to file c .....

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..... s shall follow the hybrid mode (i.e. online and offline) of conducting GRC and arbitration / appellate arbitration process. Amendment to SEBI Circular no. SEBI/HO/DMS/CIR/P/2017/15 dated February 23, 2017: 8. Clause 1.J.(iii) of the SEBI circular no. SEBI/HO/DMS/CIR/P/2017/15 dated February 23, 2017 stands replaced as under: 1.J. Speeding up grievance redressal mechanism "(iii) A client, who has a claim / counter claim upto Rs.20 lakh (Rs. Twenty lakh) and files arbitration reference, will be exempted from payment of the fees specified in Clause 1.J.(i)." 9. All Recognized Stock Exchanges including Commodity Derivatives Exchanges / Depositories are directed to: a) make necessary amendments to the relevant bye-laws, rules and regula .....

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..... r GRC and arbitration. * The access of the online system should be given to the Trading Members and Depository Participants. * The entity concerned uploads an Action Taken Report (ATR) on the Complaints/GRC/Arbitration/Appellate Arbitration; * All Recognized Stock Exchanges including Commodity Derivatives Exchanges / Depositories peruse the ATR and dispose of the Complaints/GRC/Arbitration/Appellate Arbitration if it is satisfied that the complaint has been redressed adequately; * The concerned investor can view the status of the complaint online; * The entity concerned and the concerned investor can seek and provide clarification(s) online to each other; * The life cycle of a Complaints/GRC/Arbitration/Appellate Arbitration has .....

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