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TMI BlogGrievance redressal related to cargo clearanceX X X X Extracts X X X X X X X X Extracts X X X X ..... evances the focus has been to simplify procedures, enhance transparency, sensitize the Departmental officers to their responsibilities, and expand use of EDI in Customs clearance procedures. Some specific measures for facilitation and handling complaints/grievances of trade and industry are as follows: (a) ICEGATE Advanced Helpdesk: Advanced Helpdesk is an online service provided to ICEGATE use ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... c. to dial the assigned numbers and ascertain the status of the Bills of Entry/Shipping Bills or Drawback claim. This system can also be used on fax mode. Further, supervisory officers of Customs can monitor the delays in clearance at any stage. The system also generates a daily report of all pending Bills of Entry, Shipping Bills, Drawback claims along with the date of receipt and the level at wh ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... ed by the dealing officer or his supervisor. (e) Public Grievance Committee (PGC): A PGC is constituted in each Customs Commissionerate, consisting of representatives of trade and industry, Custom House Agents, representatives of Custodians, such as AAI, CONCOR, Banks, Export Promotion Agencies, such as the Garments Exporters Association, Handicraft Export Association, and Chambers of Commerce ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... ry review of procedures and taking measures to remove the difficulties of importers/exporters. (g) Permanent Trade Facilitation Committee (PTFC): PTFCs having membership of all stakeholders function in each Customs station to resolve local issues. As a trade facilitation measure and with a view to encourage stakeholder participation and provide for expeditious resolution of local issues (withou ..... X X X X Extracts X X X X X X X X Extracts X X X X
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