Quality Complaints and Trade Disputes

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..... /Disputes between two or more Indian entities are not covered under this mechanism. Similarly, complaints/disputes between two or more foreign entities are also not covered. 8.01 Quality Complaints/ Trade disputes The following type of complaints may be considered: (a) Complaints received from foreign buyers in respect of quality of goods or services or technology supplied by exporters from India; (b) Complaints of importers against foreign suppliers in respect of quality of the goods or services or technology supplied; and (c) Complaints of unethical commercial dealings categorized mainly as non-supply/ partial supply of goods or services or technology after confirmation of order; supplying goods or services or technology .....

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..... standards and/ or provisions of the Act as laid down for such products. 8.03 Provisions in FT (D R) Act, 1992, as amended FT (Regulation) Rules, 1993, as amended for necessary action against erring exporters/ importers Action against erring exporters/importers can be taken under the Foreign Trade (Development and Regulation) Act, 1992, as amended and under Foreign Trade (Regulation) Rules, 1993, as amended, as follows:- a) Section 8 of the Act empowers the Director General of Foreign Trade or any other officer authorized by him to suspend or cancel the Importer Exporter Code Number for the reasons as given therein; b) Section 9 (2) of the Act empowers the Director General of Foreign Trade or an officer authorised by him to r .....

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..... on of the respective RAs. It will take prompt and effective steps to redress and resolve the grievances of the importers/ exporters and overseas buyers/ sellers preferably within three months of receipt of the complaint. Wherever required, the Committee (CQCTD) may take the assistance of the Export Promotion Councils/FIEO/Commodity Boards or any other agency as considered appropriate for settlement of these disputes. CQCTD will hold its meetings at regular intervals and at least four in a year given the pendency of complaints/disputes. 8.05 Proceedings under CQCTD CQCTD proceedings are conciliatory in nature and the aggrieved party, whether the foreign entity or the Indian entity, is free to pursue any legal recourse against the .....

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