Management consulting and management services; information technology services - GST - Services Code / Scheme of Classification of Services

Scheme of Classification of Services S.No. Chapter, Section, Heading or Group Service Code (Tariff) Service Description (1) (2) (3) (4) 297 Group 99831 Management consulting and management services; information technology services 298 998311 Management consulting and management services including financial, strategic, human resources, marketing, operations and supply chain management 299 998312 Business consulting services including public relations services 300 998313 Information technology consulting and support services 301 998314 Information technology design and development services 302 998315 Hosting and information technology infrastructure provisioning services 303 998316 Information technology infrastructure and network management services 304 998319 Other information technology services nowhere else classified Explanatory Notes:- Based on the Modified Version of the United Nations Central Product Classification (UNCPC) 99831 - Management consulting and management services; information technology services 998311 - Management consulting and management services including financial, strategic, human resources, marketing, operations and supply chain management This service code includes providing advice, guidance and operational assistance concerning decision areas that are financial in nature, such as: i. working capital and liquidity management, determination of an appropriate capital structure; ii. analysis of capital investment proposals; iii. asset management; development of accounting systems and budgeting and budgetary controls; iv. financial consulting services related to mergers, acquisitions, etc. such as advice on methods of valuations, methods of payment, methods of control, international finance This service code also includes providing advice, guidance and operational assistance concerning business policy and strategy and the overall planning, structuring and control of an organization. More specifically, general management consulting assignments may deal with one or a combination of the following: i. policy formulation; ii. determination of the organizational structure (decision-making system) that will most effectively meet the objectives of the organization; iii. legal organization; iv. strategic business plans; v. corporate development and restructuring consulting services, such as on mergers, acquisitions, joint ventures, strategic alliances, diversification, privatization; vi. defining a management information system; vii. development of management reports and controls; business turnaround plans; viii. management audits; development of profit improvement programmes; other matters that are of particular interest to the higher management of an organization This service code also includes providing advice, guidance and operational assistance concerning the human resources strategies, policies, practices and procedures of an organization. Human resources consulting assignments may deal with one or more of the following: i. recruitment, compensation, benefits, performance measurement and appraisal; ii. organizational development (improving functioning within and between groups); employee training and development needs; iii. outplacement procedures and plans for assistance to employees; iv. succession planning; v. compliance with government regulations in areas such as health, safety, workers compensation and employment equity; labour-management relations; human resources audits This service code also includes providing advice, guidance and operational assistance concerning the marketing strategy and marketing operation of an organization. Marketing management consulting assignments may deal with one or a combination of the following: i. analysis and formulation of a marketing strategy; ii. formulation of customer service programmes, pricing, advertising and distribution channels; iii. sales management and sales staff training; iv. organization of marketing channels (sale to wholesalers or directly to retailers, direct mail, franchise, etc.), package design and other matters related to the marketing strategy and operations of an organization This service code also includes i. providing advice, guidance and operational assistance concerning improvements to systems and procedures; ii. improvements to office and service operations, such as office layout, workflow planning, work standards; iii. office automation, such as the selection and installation of automated systems; iv. product development, quality assurance and quality management; plant safety, security and protection; v. services provided by agronomists and agricultural economists This service code also includes i. providing advice, guidance and operational assistance concerning integrated supply chain management, i.e. a bundled product that includes inventory management, warehousing and storage and distribution services; ii. providing advice, guidance and operational assistance concerning logistic management, such as inventory management logistic consulting, that is keeping track of the existing inventory, determining the most effective inventory requirements for a client; iii. distribution and transportation logistic consulting, including the processes used by a client to store, handle and move goods within an organization, to ship goods from the client to the customers; warehousing and storage logistic consulting including the processes of receiving, storing and issuing an item; maintenance logistics consulting; iv. provision of a bundled service package that combines information technology intensive services with labour (manual or professional depending on the solution), machinery and facilities to support, host and manage a business process for a client, including financial business processes, such as financial transaction processing, credit card processing, payment services, lending services; human resource business processes, such as benefits administration, payroll processing, personnel administration; supply chain management business processes, such as inventory management, procurement services, logistics services, production scheduling and order processing; customer relations management business processes, such as helpdesk, call centre, customer service; vertical market business processes, conducted by specific industries such as electric, chemical, petroleum; other business processes for a client; strategic management services provided by head offices to other units of the same company or enterprise; v. Other management consulting services, n.e.c. This service code does not include: - security brokerage services, cf. 997152 - portfolio management services (except for pension funds), cf. 997153 - pension fund management, cf. 997164 - public relations services, cf. 998312 - advertising services, cf. 998361 998312 - Business consulting services including public relations services This service code includes providing advice, guidance and operational assistance concerning regional, industrial or tourism development; providing advice, guidance and operational assistance concerning methods to improve the image and relations of an organization or individual with the general public, government, voters, shareholders and others; other business consulting services n.e.c. This service code does not include: - planning and creating of advertising, cf. 998361 - public opinion polling services, cf. 998372 998313 - Information technology (IT) consulting and support services This service code includes i. providing advice or expert opinion on technical matters related to the use of information technology, such as advice on matters such as hardware and software requirements and procurement, systems integration, systems security, provision of expert testimony on IT related issues; ii. providing technical expertise to solve problems for the client in using software, hardware, or an entire computer system, such as provision of customer support in using or troubleshooting the software, upgrade services and the provision of patches and updates, provision of customer support in using or troubleshooting the computer hardware, including testing and cleaning on a routine basis and repair of IT equipment, technical assistance in moving a client s computer system to a new location, provision of customer support in using or troubleshooting the computer hardware and software in combination; iii. providing technical expertise to solve specialized problems for the client in using a computer system, such as auditing or assessing computer operations without providing advice or other follow-up action including auditing, assessing and documenting a server, network or process for components, capabilities, performance, or security; iv. data recovery services, i.e. retrieving a client s data from a damaged or unstable hard drive or other storage medium, or providing standby computer equipment and duplicate software in a separate location to enable a client to relocate regular staff to resume and maintain routine computerized operations in event of a disaster such as a fire or flood; v. other IT technical support services n.e.c. This service code does not include: - providing advice, guidance and operational assistance concerning the use of information technology by businesses, such as the development of an e-commerce strategy, cf. 998311 - service contracts where advice is bundled with the design and development of an IT solution (website, database, specific application, network, etc.), cf. the appropriate information technology (IT) design and development service under 998314 998314 - Information technology (IT) design and development services This service code includes i. provision of technical expertise to design and/or develop an IT solution such as custom applications, networks, and computer systems; ii. services of designing the structure and/or writing the computer code necessary to create and/or implement a software application, such as designing the structure and content of a web page and/or writing the computer code necessary to create and implement a web page, designing the structure and content of a database and/or writing the computer code necessary to create and implement a database, designing the structure and writing the computer code necessary to design and develop a custom software application, customization and integration, adapting (modifying, configuring, etc.) and installing an existing application so that it is functional within the clients information system environment; iii. designing, developing and implementing customer s networks such as intranets, extranets and virtual private networks; network security design and development services, i.e. designing, developing and implementing software, hardware and procedures to control access to data and programs and to allow for the safe exchange of information over a network; iv. combined service of assessing an organization s computer requirements, advising on hardware and software acquisitions, developing system specification and putting the new system in place; v. computer systems integration services, i.e. an analysis of the client s current computer system, present and future computing requirements, the purchase of new equipment and software, and the integration of the new and old systems components to create a new integrated system; vi. software originals (i.e. a set of instructions that is to be used in a computing device in order to bring about a specific result), which can be protected and licensed as intellectual property This service code does not include: - service contracts where the design and development of a web page is bundled with the hosting of the web page, cf. 998315 - service contracts where the design and development of the application is bundled with the hosting and management of the application on an ongoing basis, cf. 998315 - service contracts where the design and development of a database is bundled with the ongoing management of the data holdings, cf. 998315 - services of day-to-day management of the client s network, cf. 998316 - wholesale and retail sale services of software, cf. 996111, 996211 998315 - Hosting and information technology (IT) infrastructure provisioning services This service code includes i. provision of information technology (IT) infrastructure (hardware, software and networks) to process data, host applications and host processes for a client; provision of the infrastructure to host a customer s website and related files in a location that provides fast, reliable connection to the Internet that may be limited to storage on a single server, in either shared or dedicated capacity, without the service provider managing or integrating software applications (Software hosted on the server is the client s responsibility and service level guarantees are standardized and limited in scope), a bundled service package that consists of the hosting and management of the website and related applications; ii. provision of leased software applications from a centralized, hosted, and managed computing environment with integration to the systems and infrastructure of the client (Frequently, consulting, customization and systems integration services are bundled with the hosting and management of the application),where the leased application is not customized and not integrated with other applications of the client (The application is usually accessed over the Word Wide Web. A common example is office suite software applications.); iii. collocation services, i.e. the provision of rack space within a secured facility for the placement of servers and enterprise platforms (The service includes the space for the client s hardware and software, connection to the Internet or other communication networks, and routine monitoring of servers. Clients are responsible for the management of the operating system, hardware, and software); iv. data storage services, i.e. managing or administrating the storage and backup management of data such as remote back-up services, storage, or hierarchical storage management(migration); v. data management services, i.e. on-going management and administration of data as an organizational resource (Services may include performing data modeling, data mobilization, data mapping/rationalization, data mining and system architecture.); vi. video and audio streaming services, i.e. sending audio and video data over the Internet or providing services associated with the storage, production (including encoding), and support of video and audio streaming over the Internet; other IT hosting or infrastructure provisioning services such as hosting client s application, processing client s data and computer timeshare Note: An important characteristic of this service is the promise of a secure and reliable site and Internet connections that can be quickly scaled to accommodate variations in traffic use. Frequently, consulting, customization and systems integration are part of the package. Applications are frequently e-commerce-related and enable on-line storefronts, shopping carts and catalogues with advanced and complex features such as order processing, fulfillment, procurement, invoicing, transaction processing, customer relations management and back-end database and data warehouse integration and migration services. 998316 - IT infrastructure and network management services This service code includes i. managing and monitoring a client s IT infrastructure including hardware, software and networks; ii. managing and monitoring communication networks and connected hardware to diagnose networking problems and gather capacity and usage statistics for the administration and fine-tuning of network traffic. These services also remotely manage security systems or provide security-related services provision of day-to-day management and operation of a client s computer system 998319 - Other information technology services n.e.c. This service code includes i. coordination and supervision of resources in preparing, running and completing a project on behalf of the client; ii. project management services, which can involve budgeting, accounting and cost control, procurement, planning of time scales and other operating conditions, coordination of subcontractors work, inspection and quality control, etc; iii. project management services that include management and office management services, with or without the provision of their own staff; other information technology services n.e.c. This service code does not include: - construction project management services, cf. 998339