Implementation of "Service Delivery Excellence Model" called "SEVOTTAM " in General Commissionerate of Air Cargo Complex, Mumbai reg. - Customs - 32/2016-17

OFFICE OF THE COMMISSIONER OF CUSTOMS (GENERAL) AIR CARGO COMPLEX, SAHAR ANDHERI (EAST) MUMBAI-400 099 F.No. S/03-Sevottam (Gen) 01/2014 ACC Date: 17.08.2016 PUBLIC NOTICE NO. 32/2016-17 Subject: Implementation of Service Delivery Excellence Model called SEVOTTAM in General Commissionerate of Air Cargo Complex, Mumbai reg. Kind attention is invited to the Public Notice No,40/2015-16 dated 15.03.2016 regard implementation of Sevottam for General Commissionerate of Air Cargo Complex, Mumbai Customs Zone -III. The members of Trade, Industry and other Stakeholders are hereby informed that in the implementation of Sevottam, the Disposal of SAD Refund claim service is also being added now. Accordingly now the following services would be provided at Air Cargo Complex (General), under the Sevottam - FACILITIES PROCESS OWNER 1, Acknowledge all written communications. ACAO (Admn) 2. Convey decision on matters. AC (Sevottam) 3. Dispose of a SAD refund claim. AC/DC (SAD Refund) 4. Release of seized documents. Supdt CIU All the Trade Associations, Industry and other Stakeholders are requested to bring the contents of this Facilitation Notice to all concerned and are advised to make use of the above facilities. (J.P.SINGH) Commissioner of Customs (General) Air Cargo Complex, Mumbai