Trade facilitation measures/ initiatives taken by GST Department during lockdown - Customs - Trade Notice No. 01/2020

OFFICE OF THE COMMISSIONER, CENTRAL GOODS SERVICE TAX COMMISSIONERATE A BLOCK, SURYA NAGAR, ALWAR-301001 F. No. IV(6)27/AE/Alwar/2019 Date : 31.03.2020 Trade Notice No. 01/2020 Sub: Trade facilitation measures/ initiatives taken by GST Department during lockdown In view of complete lockdown declared throughout the country with effect from 25.03.2020 and non-inclusion of GST Department under the category of essential services , officers of GST Department are not permitted to attend office and they are forced to work from home. 2. Since many taxpayers are working during lockdown for providing essential services or for manufacturing and supplying goods required for daily needs of the public, while they are unable to contact the GST offices owing to lockdown, as a measure of trade facilitation, it has been decided to attend to the GST related work of the taxpayers besides addressing their grievances and responding to the queries raised by them on a regular basis. 3. With a view to provide unrestricted taxpayer services and help the trade/ industry/ taxpayers run their business smoothly, it has been decided to provide them with continuous access to GST offices over telephone and though e-mail in the following manner:- (i) Designated officers have been nominated for each jurisdiction, who shall be available to respond to the calls from taxpayers during normal working hour of office. Taxpayers can contact the designated officers in connection with GST related work of urgent nature. (ii) Taxpayers may also raise queries of urgent nature related to problems being faced by them with regard to GST/ SVLDR Scheme and get solutions from the designated officers over voice call. (iii) Taxpayers can also raise queries or express their grievances through mail to the given e-mail id(s). Such queries/ grievances shall be responded to within 24 hours or as soon as possible and shall be disposed of within 3 days. 4. During the lockdown period, taxpayers may contact the designated officers nominated for each jurisdiction, as per details given below:- Sl. No. Jurisdiction Name of officer (Ms/S/shri) Designation Telephone Number E-mail id (1) (2) (3) (4) (5) (6) 1. Division A, Alwar Devendra Meena Assistant Commissioner 9413055504 [email protected] 2. Division A, Alwar S.K. Pathak Superintendent 9414277676 [email protected] 3. Division B, Alwar G.R.Meena Assistant Commissioner 8469128607 [email protected] 4. Division B, Alwar S.K.Bairwa Superintendent 9414887989 [email protected] 5. Division C, Bhiwadi K.C. Meena Assistant Commissioner 9414236219 [email protected] 6. Division C, Bhiwadi Jaipal Yadav Superintendent 9414826976 [email protected] 7. Division D, Bhiwadi Mukesh Chand Assistant Commissioner 9711871127 [email protected] 8. Division D, Bhiwadi GC Bansal Superintendent 8209152770 [email protected] 9. Division E, Bheror Ramdhan Jat Assistant Commissioner 9829345658 [email protected] 10. Division E, Bheror Vijay Yadav Superintendent 9414083399 [email protected] 11. Division F, Bharatpur R.S. Meena Assistant Commissioner 81188 42850 [email protected] 12. Division F, Bharatpur Hari Singh Superintendent 7976326389 [email protected] 13. Division G, Sikar Ramdhan Jat Assistant Commissioner 9829345658 [email protected] 14. Division G, Sikar Matadeen Choudhary Superintendent 94143 28375 [email protected] 15. GST Seva Kendra Hq. Alwar Sunil Gupta Superintendent 9414249935 [email protected] 16. Sabka Vishwas Scheme 2019 Hq Alwar. Rajeev Garg Superintendent 9468710030 [email protected] 5. In case the taxpayers are not satisfied with the response received from the designated officers or they have any grievance with respect to the taxpayer services provided to them, they can send their grievances through e-mail to the Commissioner, GST CX, Alwar on the e-mail id along with their telephone number. 6. All such grievances received through e-mail shall be responded to within 24 hours or as soon as possible and shall be disposed of within 3 days, and the taxpayers shall also be contacted over telephone, wherever necessary. 7. All the trade bodies and industry associations may bring the contents of this trade notice to the notice of their members. Trade and Industry Associations are also welcome to contact the Department over telephone and e-mail for finding solutions to problems faced by the industry they represent. This issues with the approval of the Commissioner. -Sd- (VKG Pillai) Assistant Commissioner