Web based filing, processing and digitized certification of AEO-T1 applications - CBEC's Customs Manual 2023 - Customs

11 Web based filing, processing and digitized certification of AEO-T1 applications: 11.1 For AEO T1 application, the AEO accreditation process has been entirely digitized by way of the web-based application www.aeoindia.gov.in. The applicant can file its AEO application online either with its jurisdictional customs zone or with DIC (by selecting DIC as zone on the web application) This web-application requires registration of the applicant on its home page. Once the registration is completed, a confirmation communication is sent to the applicant. The registration is then verified by a customs official. Thereafter, the registered user applicant can proceed to file the application through its login credentials and follow the stepwise procedure for filing online AEO T1 application. At every stage of the process such as registration, submission of annexures, approval/rejection by zonal AEO Program Manager and issuance of digital certificate issuance, the applicant will receive SMS/e-mail for ease of information and transparency. The application for AEO T1 is processed online by customs officials and the digitally signed AEO certificate is relayed online to the certified entity. 11.2 For departmental officers, the access to this web application is through Customs Official tab with role specific login ID and password, which would be disseminated by the nodal AEO officer of the respective customs zone. There are 3 levels for online processing, i.e. Superintendent, AC/DC/JC/ADC and zonal Programme Manager (Commissioner/Pr. Commissioner level officer). Once the recommendation of the zonal AEO programme Manager is received, the DIC issues digitally signed AEO certificate over mail and subsequently issues a hard copy of the AEO certificate to the applicant.