OOC date not punched - Customs - Exim - SEZ

We had made an import in 2023 during the ICEGATE migration paid all the duties and taken the goods out from the customs. The customs had provided us the BOE. But seems they had missed to mark the OOC date and time, hence it is not getting reflected in the BOE. Tried reaching the icegate team, customs asking them to update the same, but invain. The outward remittances which we had made is also not closed in the bank as the BOE is not getting reflected and they are unable to knock the remittances made towards the BOE. Kindly guide how to resolve the same and knock off the bill of entry towards the remittances made.