OOC date not punched, Customs - Exim - SEZ

[Mednob India]

We had made an import in 2023 during the ICEGATE migration paid all the duties and taken the goods out from the customs. The customs had provided us the BOE. But seems they had missed to mark the OOC date and time, hence it is not getting reflected in the BOE. Tried reaching the icegate team, customs asking them to update the same, but invain. The outward remittances which we had made is also not closed in the bank as the BOE is not getting reflected and they are unable to knock the remittances made towards the BOE. Kindly guide how to resolve the same and knock off the bill of entry towards the remittances made.

Posts / Replies

[YAGAY andSUN]

It sounds like you're facing an issue with the Bill of Entry (BOE) not reflecting the Out of Charge (OOC) date and time, which is causing problems with the closure of outward remittances in your bank. Given that the ICEGATE team and customs have not been able to resolve the issue so far, here are some potential steps you can take to try to resolve the matter:

Steps to resolve the issue:

1. Escalate the issue with ICEGATE and Customs:

   • If you're not getting a response from the team, escalate the matter to a senior officer at ICEGATE or customs.

   • You can also try reaching out to the regional customs office for further assistance, as sometimes local offices have more direct control over issues like these.

2. Request a Rectification/Amendment of the BOE:

   • The missing OOC date and time could potentially be rectified by applying for a BOE amendment through ICEGATE or your customs office. They may need to manually update the BOE to reflect the correct date and time.

   • You might need to submit documentation proving that the goods were cleared and the duties were paid (such as proof of payment and the BOE provided by the customs).

3. Engage with your bank:

   • Explain the situation to your bank and request them to hold off on closing the outward remittance until the issue is resolved.

   • Banks often have procedures for situations like this, and they may be able to temporarily adjust their systems or provide an alternative method to link the BOE to the remittance.

4. File a Grievance/Complaint:

   • If direct communication doesn't work, consider filing a formal grievance with ICEGATE or the customs department.

   • You can file complaints through the Customs Grievance Redressal Portal or approach the Directorate of Systems at ICEGATE.

5. Seek Legal Assistance:

   • If the situation is causing significant financial or operational disruption, consulting a customs or trade lawyer could be an option. They can help navigate legal channels for resolving the issue, particularly if it involves a failure on the part of customs or ICEGATE.

6. Technical Support:

   • ICEGATE and customs portals often have a technical support team. If you haven't already, reach out to them specifically for technical help with updating your BOE details.

Key documents you might need:

• Proof of payment for duties paid on the imported goods.

• Copy of the Bill of Entry issued by customs.

• Bank remittance details to demonstrate that the outward remittance was made in relation to the import.

• Correspondence with ICEGATE and Customs to show that you’ve made attempts to resolve the issue.

Monitoring:

• Follow up regularly with both ICEGATE and your customs office to ensure the issue is being processed.

• Keep records of all communication with customs and ICEGATE for future reference, in case you need to escalate the matter further.

Summary:

The best course of action would likely be to escalate the issue with ICEGATE and customs, request an amendment of the BOE, and work with your bank to ensure the remittances are linked to the correct BOE. Persistence in following up and providing any necessary documentation will be key to resolving this.

Let me know if you need further assistance or if there are any specifics you would like help with!