Rectification Request - Income Tax

Could someone explain to me, in layman s terms, what this message wants me to do? I understand I have to file rectification request, but how do I do this under the Jurisdictional Officer? Is this something I can do online? There are so many options online under rectification that I am not sure what to select. It is seen from this office worklist that your case is pending for rectification. However, the application is not available in this office. Therefore, you are requested to submit your rectification application to the Jurisdictional Office. Here is the background: Assessment year in question: 2018-19 Issue: Demand was paid but it still shows as pending and accruing interest on the portal Chronology of the issue below: 21-04-2018 Original ITR filed 12-04-2022 Revised ITR filed in response to notice u/s 148 (underreporting income, my fault) 13-05-2022 - tax as calculated on the revised ITR was paid by me 06-03-2024 - Re-assessment proceedings ended and Revised ITR was ACCEPTED after re-assessment. Demands were raised for pending Tax as well as penalty. I accepted and paid penalty in full and it disappeared from portal. However, the demand for tax was INCORRECT as I had already paid the sum on 13-05-2022 as above. So I partially accepted, attached proof of payment and paid the small balance. However, this demand continues to remain on the portal accruing interest! So I raised a grievance a month ago. Response was: Kindly submit rectification application along with all supporting documents to the jurisdictional AO. Today, after about 10 days later, a letter was issued saying It is seen from this office worklist that your case is pending for rectification. However, the application is not available in this office. Therefore, you are requested to submit your rectification application to the Jurisdictional Office.