Instruction for improving communication between department and the public/trade and providing quality service

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..... lhi Subject : Measures to improve responsiveness to the public and improving the efficiency - Regarding. I am directed to say that there is immediate need for providing responsible and responsive tax administration. Quick two way communication between the Customs Department and the public/ Trade will certainly go a long way in reducing disputes, especially those rela .....

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..... . ( 5) any query received from the trade must be answered within a maximum of four weeks from the date of receipt' To make E-mail an effective mode of communication between the department and the public, it is essential the E-mail connectivity should be provided to each Assistant Commissioner in the Customs House and the lines properly maintained. Wide publicity of the E-mail ad .....

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