Processing of Investor complaints against KRA {KYC (Know Your Client) Registration Agency} in SEBI Complaints Redress System (SCORES)

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..... EBI Complaints Redress System (SCORES) 1. SEBI has commenced processing of investor complaints in a centralized web based complaints redress system, "SCORES". The salient features of this system are: * Centralised database of all complaints, * Online movement of complaints to the concerned KRA, * Online upload of Action Taker Report (ATRs) by the concerned KRA, and * Online viewing by inv .....

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..... taken thereon. Failure to comply with the said requirement will render the KRA liable for penal action. 5. KRAs are advised to : a. develop the monitoring mechanism through internal audit and inspections. b. encourage investor to use SCORES for lodging their grievances. 6. This Circular is issued in exercise of powers conferred under Section 11 (1) of the Securities and Exchange Board of In .....

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