implementation of Sevottam in Customs Commissionerate, Tuticorin

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..... Sub: implementation of Sevottam in Customs Commissionerate, Tuticorin. The Central Board of Excise Customs, New Delhi, has decided to introduce 'Sevottam' in all the Commissionerates, to render quality and time bound services to the citizens as per the 'Service Quality Manual (SQM), approved by the CBEC and issued by DGICCE, New Delhi and also as per 'CITIZEN CHARTER'. .....

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..... I all schemes, Settlement Commission ARC 4. Shri. G. Nisar Basha, Drawback, BRC CBLR 5. Shri. S. Perumal, Bonds, Audit 6 Shri. N Sethuraj, ICD, Disposal 7 Shri. G. Swaminathan, All C .....

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..... to the guidelines and processes as stipulated in the Service Quality Manual (SQM) to render the services entrusted with. To measure and analyse the performance of the services rendered, it is required that each 'Process Owner' should maintain records as per the record keeping formats covered under SQM-4.2. Ali the 'Process Owner' should maintain records as per the record keeping f .....

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