implementation of Sevottam in Customs Commissionerate, Tuticorin - Customs - Public Notice No. 08/2017

MINISTRY OF FINANCE DEPARTMENT OF REVENUE OFFICE OF THE COMMISSIONER OF CUSTOMS CUSTOM HOUSE, NEW ESTATE, THOUTHUKUDI 628004. C. No. VIII/48/76/2015-Sevottam (Vol-II) Date : 21.03.2017 Public Notice No. 08/2017 Sub: implementation of Sevottam in Customs Commissionerate, Tuticorin. The Central Board of Excise Customs, New Delhi, has decided to introduce 'Sevottam' in all the Commissionerates, to render quality and time bound services to the citizens as per the 'Service Quality Manual (SQM), approved by the CBEC and issued by DGICCE, New Delhi and also as per 'CITIZEN CHARTER'. Public Notice No. 29/2016 dated 27.07.2016, is modified to the following extent, nominating process owners as per the revised duty allocation for providing the services within the time frame committed by the CBEC in the Citizens' Charter and as per procedures prescribed under the process charts in the SQM for the respective services: Nome of the Asstu Commissioner Process owner 1 Shri. S. Ajit kumar Export Assessment, Admin. Training, OLIC and MCD 2 Shri. K. Jayakumar, PD Bonds Finalization, Sevottam and RTI 3 Shri. L.. Meenakshi Sundaram, Import Assessment Gr. IV to VII all schemes, Settlement Commission ARC 4. Shri. G. Nisar Basha, Drawback, BRC CBLR 5. Shri. S. Perumal, Bonds, Audit 6 Shri. N Sethuraj, ICD, Disposal 7 Shri. G. Swaminathan, All CFS, Docks, Wharf Preventive. 8 Shri. Varun Rangaswamy, SIIB Import Assessment Gr. to III, RMS 9 Shri. P. Venugopal, Customs Policy, Adjudication, Legal Prosecution. 10 Shri. T. Mariappan, Vigilance, UB- Monitoring of Advance Licence, DEEC and E.PCG 11 Shri R. Sekar, Container Scanning Division, Import General CMFC 12 Shri. S. Sivaprakasam, LRM, Statistics and refund 13. Shri. R. Pannerselvam, EDI Review The Process Owners are directed to strictly adhere to the guidelines and processes as stipulated in the Service Quality Manual (SQM) to render the services entrusted with. To measure and analyse the performance of the services rendered, it is required that each 'Process Owner' should maintain records as per the record keeping formats covered under SQM-4.2. Ali the 'Process Owner' should maintain records as per the record keeping formats covered under SQM-4.2. All the Process Owner' are directed to implement the record keeping of ail the documentation under the above services with immediate effect. The record maintained is required to be audited for the purpose of Sevottam certificate. The process owners shall interact with the Nodal Officer for implementation of SEVOTTAM. ASHOK COMMISSIONER