Investor Service Centres of Stock Exchanges

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..... es were allowed to open as many ISCs as required. 2. Subsequently, vide SEBI Circulars No. CIR/MRD/DSA/03/2012 dated January 20, 2012, No.CIR/MIRSD/2/2012 dated February 15, 2012 and No. CIR/MRD/ICC/21/2013 dated July 05, 2013 , it was mandated that apart from the ISCs that are operating in metro cities (viz., New Delhi, Mumbai, Chennai and Kolkata), stock exchanges having nationwide terminals shall open ISCs in Ahmedabad, Hyderabad, Kanpur, Indore, Bangalore, Pune, Jaipur, Ghaziabad, Lucknow, Gurgaon, Patna and Vadodara. 3. Considering significant development in the securities market including technological advancements since the issuance of abovementioned circulars, a need was felt to review the provisions related to ISC .....

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..... shall, inter alia, provide investors the required documents or details, if any, for making application to investor Grievance Redressal Panels and filing arbitration applications (including appellate arbitration). v. Arbitration and appellate arbitration facility at all ISCs including video-calling facility to investors for attending their online arbitration (including appellate arbitration) or Grievance Redressal meetings, if any. vi. A meeting room for at least 5 to 6 persons and additional sitting space for at least 5 to 6 persons. vii. Other infrastructure facilities such as telephone, photocopier, printer, scanner, internet access, furniture, etc. viii. A library on relevant laws (including Acts, Rules, Regulat .....

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..... Agents, etc. iii. The officials at ISCs should also have requisite NISM certification covering the areas mentioned at paragraph 3.3(ii) above. 4. Applicability: 4.1. The provisions of this circular, except provisions at paragraph 3.3 above, shall come into effect from the 90th day of issuance of this circular. 4.2. The requirements at paragraph 3.3 above shall be complied with in a phased manner i.e. by at least one official at ISCs shall comply with the requirements within 6 months and all officials at ISCs shall comply within 12 months, from the date of issuance of this circular. 4.3. The existing provisions on ISCs issued through various SEBI circulars mentioned as under shall be rescinded with effect fro .....

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