Chapter 8 - QUALITY COMPLAINTS AND TRADE DISPUTES - Foreign Trade Procedure 2015-2020 (From 1-4-2015 to 4-12-17)

CHAPTER 8 QUALITY COMPLAINTS AND TRADE DISPUTES 8.01 Committee on Quality Complaint Trade Dispute (CQCTD) For effective dealing of quality complaints and trade disputes, a Committee on Quality Complaint Trade Dispute (CQCTD) is constituted in the 22 offices of the DGFT. Name of the office, where CQCTD has been constituted and jurisdiction of CQCTD is given in the table below: Sl. No Location of CQCTD Designation of Chairperson Jurisdiction of the CQCTD Northern Zone Zonal Addl. DGFT, CLA, New Delhi Addl. DGFT Zonal DGFT, New Delhi; RA, Moradabad and RA, Dehradun Jt. DGFT, Chandigarh Jt. DGFT RA, Chandigarh; RA, Jammu and RA, Srinagar Jt. DGFT, Panipat Jt. DGFT RA, Panipat Jt. DGFT, Jaipur Jt. DGFT RA, Jaipur Jt. DGFT, Kanpur Jt. DGFT RA, Kanpur Jt. DGFT, Ludhiana Jt. DGFT RA, Ludhiana and RA, Amritsar Jt. DGFT, Varanasi Jt. DGFT RA, Varanasi 1 [Western Zone Location of CQCTD Designation of Chairperson Jurisdiction of the CQCTD Location of CQCTD Zonal Addl. DGFT, Mumbai Addl. DGFT Zonal DGFT, Mumbai; RA, Nagpur and RA, Panjim Zonal Addl. DGFT, Mumbai Jt. DGFT. Pune Joint DGFT RA, Pune Jt. DGFT. Pune Jt. DGFT, Vadodara Joint DGFT RA, Vadodara and RA, Gandhidham. Kutch Jt. DGFT, Vadodara Jt. DGFT. Ahmedabad Joint DGFT R.A. Ahmedabad Jt. DGFT. Ahmedabad Jt. DGFT, Surat Joint DGFT R.A. Surat Jt. DGFT, Surat Joint DGFT. Bhopal Joint DGFT RA. Bhopal, Indore extn. office and Raipur Joint DGFT. Bhopal Joint DGFT, Rajkot Joint DGFT RA, Rajkot Joint DGFT, Rajkot] Eastern Zone Zonal Addl. DGFT, Kolkata Addl. DGFT Zonal DGFT, Kolkata; RA, Patna; RA, Guwahati; RA, Shillong and RA, Raipur, Chhattisgarh Jt. DGFT, Cuttack Jt. DGFT RA, Cuttack Southern Zone ZonalAddl. DGFT, Chennai Addl. DGFT Zonal DGFT, Chennai and RA Puducherry Jt. DGFT, Bangalore Jt. DGFT RA, Bangalore Jt. DGFT, Hyderabad Jt. DGFT RA, Hyderabad Jt. DGFT, Madurai Jt. DGFT RA, Madurai Jt. DGFT, Coimbatore Jt. DGFT RA, Coimbatore Jt. DGFT, Vishakhapatnam Jt. DGFT RA, Vishakhapatnam Jt. DGFT Cochin Dy. DGFT RA, Cochin and RA, Thiruvananathapuram 8.02 Composition of the CQCTD The CQCTD may comprise of the following members: 1. Additional DGFT/Joint DGFT/ (H.O.O): Chairperson 2. Representative of Bureau of India Standard (BIS): Member 3. Representative of Agricultural and Processed Food Products Export Development Authority: Member 4. Representative of the Branch Manager of the concerned Bank: Member 5. Representative of Federation of Indian Exporter Organisation / and OR Export Promotion Council: Member 6. Representative of Export Inspection Agency: Member 7. Nominee of Director of Industries of State Government: Member 8. Nominee of Development Commissioner of MSME: Member 9. Officer as nominated by Chairperson: Member Secretary 10. Any other agency, as co-opted by Chairperson: Member. 8.03 Format for Lodging Complaint An application for investigation of quality complaints and/or other trade disputes may be filed to the concerned RA, as indicated in paragraph 8.01 above, in the format given in ANF8 of Appendices Aayaat Niryat Forms. Complaint has to be duly supported by self-attested photocopies of relevant documents. Complainant can also file its complaint online on DGFT s website . 8.04 Mechanism for resolving Quality Complaint and Trade Dispute (a) The CQCTD, on receipt of a complaint, from importer abroad, against Indian exporter would call for comments from the firm against whom the complaint has been made. After giving reasonable opportunity of hearing to both sides, CQCTD may arrive at a conclusion to resolve the matter and CQCTD /RA will take action as considered appropriate. (b) RA would forward a copy of the complaint received from Indian importer, against foreign exporter to the concerned Foreign Trade (FT) Division in the Department of Commerce (DoC). FT Division in DoC will take up the complaint with the concerned Embassy/High Commission/ Consulate General in India and with concerned Indian Embassy/ High Commission abroad for effective resolution of the complaint. 8.05 Role of the Nodal Officer (a) The Nodal officer in DGFT, on receipt of complaints from importers abroad, would forward it to the Jurisdictional RA for examination and appropriate action. (b) The Nodal officer would forward copy of the complaint received from Indian importer, against foreign exporter to the concerned Foreign Trade (FT) Division in the Department of Commerce (DoC). FT Division in DoC will take up the complaint with the concerned Embassy/High Commission/ Consulate- General in India and with concerned Indian Embassy/ High Commission abroad for effective resolution of the complaint. (c) Regional Authorities of DGFT will send a consolidated quarterly report in respect of cases received/ referred to it, with details of action taken to the Nodal Officer. ----------------- Notes:- 1. Substituted vide PUBLIC NOTICE No. 11/2015-2020, DATED 24, MAY. 2016 , before it was read as, Zonal Addl.DGFT, Mumbai Addl. DGFT Zonal DGFT, Mumbai; RA , Nagpur and RA, Panjim Jt. DGFT, Pune Jt. DGFT RA , Pune Jt. DGFT, Vadodara Jt. DGFT RA, Vadodara and RA, Gandhidham, Kutch Jt. DGFT, Ahmedabad Jt. DGFT RA, Ahmedabad Jt. DGFT, Surat Jt. DGFT RA, Surat Jt. DGFT, Bhopal Jt. DGFT RA, Bhopal and Indore extn.office