Para 6 - Power to specify procedure and processes - Centralised Communication Scheme, 2018

6. Power to specify procedure and processes- (1) The Principal Director General of Income-tax (Systems) or Director General of Income-tax (Systems) shall specify from time to time, procedures and processes for effective functioning of the Centralised Communication Centre, including the following matters, namely:- (a) format and procedure for issue of notice; (b) receipt of any information or document from the addressee in response to notice; (c) mode and format for issue of acknowledgment of the response furnished by the addressee; (d) provision of web portal facility including login facility, tracking status of verification, display of relevant details, and facility of download; (e) call centre to answer queries and provide support services, including outbound calls and inbound calls seeking information or clarification; (f) managing administration functions such as receipt, scanning, data entry, storage and retrieval of information and documents in a centralised manner; (g) grievance redressal mechanism in the Centralised Communication Centre.