Citizens Charter- Implementation of Sevottam - GST - GST TRADE NOTICE NO. 52/2017

OFFICE OF THE COMMISSIONER OF CENTRAL EXCISE, PUDUCHERRY COMMISSIONERATE GOUBERT AVENUE, (BEACH ROAD) PUDUCHERRY 605001 Dated: 27-02-2015 GST TRADE NOTICE NO. 03/2015 Subject: Citizens Charter- Implementation of Sevottam - Reg. Central Board of Excise Customs (CBEC) is committed to encourage, facilitate and assist its existing assessees to voluntarily discharge their tax obligation and to provide them service necessary in meeting these obligations. CBEC is also committed to discharge all its functions in a fair, impartial, transparent and consistent manner. The Government of India has authorized CBEC to implement Service Delivery Excellence Model SEVOTTAM at unit level and achieve the customer satisfaction as required in IS 15700:2005. Accordingly this office has created an integrated Sevottam compliance system for a) implementation, monitoring and review of Citizens charter b) receipt, redress and prevention of Public Grievance and c) employees and infrastructure based service delivery capability. Sevottam compliance System shall be implemented in a phased manner in this Commissionerate 2 To achieve the commitments enunciated in the Citizen's Charter, the following services are initially being delivered under SEVOTTAM by Headquarters Office of this Commissionerate in respect of Central Excise and Service Tax i. Acknowledge all written communications within 7 working days, ii. Convey decision on matters within 15 days, iii. Release of seized documents within 60 working days if they are not required by the department, iv. Acknowledge complaints within 48 hours and attempt to provide final replies within 30 working days. 3 Citizens / Clients / Trade are advised to submit all written communications including intimations, applications, declarations, etc pertaining to Head Quarters Office, Puducherry Commissionerate in Centralized receipt section(Common Facility Centre) at the O/o the Commissioner of Central Excise Service Tax, Beach Road, Goubert Avenue, Puducherry - 605001 and obtain dated spot acknowledgement Additionally, online facilities for submitting public grievances are available on the following web Ids: i) www.pgpottal.gov.in ii) www.cbec.gov.in 4 All concerned are advised to avail of the above services from 27/02/2015 Henceforth all communications from the trade and public shall be received only through the Single window system (CFC) and wilt not be received at individual Sections. 5. Contents of this Trade Facility Notice may be brought to the notice of all concerned (Issued from File C.N0. IV/16/118/2014) This Trade Notice is issued for the purpose of Public / Trade facilitation (U. NIRANJAN) COMMISSIONER