'Jan-Sunwai' for redressal of grievances of SEZ stakeholders - SEZ - Instruction No. 118

Instruction No. 118 No. 43011/12/2025-SEZ (ADMIN.) Government of India Ministry of Commerce Industry Department of Commerce SEZ- Admin Section Vanijya Bhawan, New Delhi Dated the 19th February, 2025 All Development Commissioners Special Economic Zone Subject: Jan-Sunwai for redressal of grievances of SEZ stakeholders - reg Sir/Madam, I am directed to state that in order to provide an institutional mechanism for the redressal of grievances of unit holders and other stakeholders, all Development Commissioners of Special Economic Zone should schedule Jan Sunwai through Video Conferencing (VC) for at least two hours in a week on working days. 2. The Development Commissioners are advised to fix a time schedule of VC which may be notified for public information to all stakeholders including developers, unit holders, etc. and prominently displayed on the respective website also. It is also requested that competent officers from the SEZ may be designated to hear the grievances and provide resolutions in a time-bound manner. 3. A copy of public notice along with schedule of Jan-Sunwai may be shared with this Department. A monthly compliance report containing the number of grievances heard, resolutions offered etc. may be shared by every 5th of the following month with this Department. 4. This issues with the approval of the Competent Authority. Yours faithfully, (Ashish Prakash Sinha) Under Secretary to the Government of India Tel: 011-23039730 E-mail: [email protected]