GST challan payment reversal issue, Goods and Services Tax - GST

[Manoj Shinde]

Hi,

While paying for GSTR-3B payment through challan my amount got debited from bank (via gpay) but the portal transaction failed. Now I am stuck.

Is anyone here experienced such thing before? Can you please suggest what to do or it will reverse?

I am unable to see it in GST ledgers on portal.

Regards

Manoj

Posts / Replies

[YAGAY andSUN]

Yes, this is actually a fairly common issue that a number of taxpayers face while making GST payments via challan through UPI (e.g., GPay/PhonePe). Here's what typically happens and what steps you can take:

🔍 What Happened?

• You initiated payment through GSTR-3B challan.

• Amount was debited from your bank via GPay, but…

• GST portal did not generate a CIN (Challan Identification Number), and transaction failed.

• Now, your money is gone from the bank, but not credited to your GST ledger.

✅ What You Should Do Immediately:

🔁 1. Wait 24–48 Hours

Sometimes, these payments get auto-reconciled by NPCI or the bank:

• If payment fails at the portal but is successful at the bank, NPCI usually reverses it within 2–3 working days.

• Check your bank account – the amount may be refunded automatically.

📩 2. Email or Raise Grievance on GST Portal

If the refund is not received within 48 hours:

➤ Go to:

https://www.gst.gov.in

➤ Path:

Help → Grievance Redressal Portal → Submit Grievance

Choose:

• Type: Payment related

• Sub-Type: Amount debited from bank, but CIN not generated

• Attach:

  • Challan copy (if generated)

  • Bank transaction proof (screenshot from GPay/UPI or bank statement)

  • Date/time and UTR/reference ID

You will receive a Ticket ID and resolution via email.

📞 3. Contact GST Helpdesk

Call the GST helpdesk:
1800-103-4786 (GSTN Helpdesk)
Have your challan number or payment reference ID and PAN/GSTIN ready.

🧾 Pro Tip: Also Inform Your Bank or UPI Provider

Raise a dispute via your bank or the GPay app as well. They often assist in pushing the reversal faster from the UPI side.

🧭 What NOT to Do:

• Don’t create a new challan and repay immediately unless you’re sure the previous amount will be reversed — otherwise, you’ll have duplicate payments, which are recoverable only via refund application (and that takes time).

• Avoid paying again on the same day unless it's urgent and you can spare the funds temporarily.

💡 Outcome Possibilities:

Scenario	What Happens	Timeframe
Payment failed at portal but debited	Auto-reversed to bank account	Within 2–3 days
Payment stuck (no CIN, no refund)	Needs grievance + GST support	~3–7 working days
Refund needed (if double payment)	File refund via Form RFD-01	2–3 months

Here’s a professionally worded grievance message/email draft you can use to report the failed GST challan payment to GSTN or through the Grievance Redressal Portal:

📩 Subject: Payment Debited but Challan Not Reflected on GST Portal – Request for Resolution

To,
The GSTN Helpdesk
[Email: [email protected]]
[Or submit via: https://www.gst.gov.in/help]

Dear Sir/Madam,

I am writing to bring to your attention an issue related to my GST payment made via UPI (Google Pay) towards filing GSTR-3B.

The payment was successfully debited from my bank account, but the transaction failed at the GST portal and the Challan Identification Number (CIN) was not generated. As a result, the payment is not reflected in my Electronic Cash Ledger.

The relevant details are as follows:

• GSTIN: [Your GSTIN]

• Legal Name of the Taxpayer: [Your Company/Firm Name]

• Challan Number (if generated): [Enter Challan No. or “Not Generated”]

• CPIN (if available): [Enter CPIN or “Not Available”]

• Date & Time of Payment: [DD/MM/YYYY, HH:MM AM/PM]

• Amount Paid: ₹[Amount]

• Mode of Payment: UPI via Google Pay

• Bank Name: [Your Bank Name]

• Transaction/Reference ID (from bank or GPay): [Enter UPI/Bank Reference No.]

• Payment Purpose: GST payment for [Month/Period] under GSTR-3B

Issue: Despite successful debit from my account, the transaction failed at the GST portal. The amount is not reflected in my cash ledger, and no CIN has been generated so far.

I kindly request you to:

1. Check the payment status and

2. Assist in either applying the amount to my GST ledger or

3. Facilitate refund of the amount to my bank account at the earliest.

Please find attached screenshots of the payment transaction and bank statement for your reference.

I look forward to your urgent assistance in resolving this issue.

Thanking you,

[Your Full Name]
[Your Designation, if any]
[Your Contact Number]
[Your Email ID]
[Business Name]

📎 Attachments (include if available):

• Payment screenshot from Google Pay

• Bank debit confirmation

• Any other relevant document/information/input

***