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TMI BlogEnhanced monitoring of Qualified Registrars to an Issue and Share Transfer AgentsX X X X Extracts X X X X X X X X Extracts X X X X ..... o the desirability of extending the extant framework of MIIs to certain market intermediaries including the Registrars to an Issue and Share Transfer Agents (RTAs) servicing more than 2 crore folios (hereinafter referred to as Qualified RTAs or QRTAs ). 2. Based on the recommendations of the Committee and the public comments received on the same, SEBI Board in its meeting held on June 21, 2018, decided that while changes in ownership structures of RTAs may not be required, the QRTAs may be required to comply with enhanced monitoring requirements, through adoption and implementation of internal policy framework; and periodic reporting on key risk areas, data security measures, business continuity, governance structures, measures for en ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... ite), which is capable to take over operations without disruption in case of any service failure at primary processing site. QRTAs shall have written policy, protocols, processes and controls for BCP. QRTAs shall ensure business continuity and no adverse impact on investor servicing resultant of any data loss. The effectiveness of BCP to be tested periodically, and the gap between two tests (mock drills, etc.) shall not be more than twelve months. III. Manner of keeping records: Where records are kept electronically by the QRTAs, they shall ensure that the integrity of the automatic data processing systems is maintained at all times. QRTAs shall also maintain accurate up to date records for investor servicing and take all precaut ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... . QRTAs shall lay down the minimum standards, protocol and procedures for smooth running of operations, to protect the investor data and maintain information security. Further, the QRTAs shall have a detailed operations manual explaining all aspects of its functioning, including the interface and method of transmission of information between the depository, issuers, and others. The QRTAs shall have a mechanism in place to have periodic replication of data with the concerned Mutual Funds / Issuer Companies / Real Estate Investment Trusts (REITs)/ Infrastructure Investment Trusts (InVITs). VII. Scalable infrastructure: The BoD of QRTAs shall approve a policy framework for up-gradation of infrastructure and technology from time to t ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... operations, etc. IX. Investor Services and Service Standards: a. QRTAs, servicing Mutual Funds investors, must have Investor Service Center in at least 100 cities based on investor population pertaining to the Mutual Funds clients they service. As regards servicing of corporate, REIT, InvIT investors, QRTA shall maintain adequate investor service centers based on investor population. This shall be reviewed from time to time by SEBI. b. QRTAs shall have online capabilities for investor queries, complaints and their redressal. The complaints redressal mechanism should be investor friendly and convenient. The same should have capabilities of being retrieved easily by the complainant online through complaint reference number, e-mail ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... prescribed by SEBI vide circular dated July 05, 2012 on Review of Regulatory Compliance and Periodic Reporting . 7. This circular is being issued in exercise of powers conferred under Section 11 (1) of the Securities and Exchange Board of India Act, 1992, to protect the interests of investors in securities and to promote the development of, and to regulate the securities market. Yours faithfully, D Rajesh Kumar General Manager Annexure- 1 A. Name of QRTA: B. Registration No: C. Date of Report Submission (in dd/mm/yy): D. Enhanced Reporting Requirement for QRTAs for Quarter Ended on Sr. No. Enhanced Reporting Norms Description ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... etc., while facilitating electronic access to other entities to its data? 6 Ensuring Integrity of Operations a) Whether minimum standards, protocol and procedures are in place for smooth running of operations, to protect the investor data and maintain information security b) Whether detailed operations manual explaining all aspects of its functioning has been prepared c) Whether mechanism is in place to have periodic replication of data with the concerned Mutual Funds / Issuer Companies / InvIT/ REIT? d) Does QRTA have its database, servers, data storage media, at all times, related to Indian investors / clients, present in India ..... X X X X Extracts X X X X X X X X Extracts X X X X
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