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TMI BlogRedressal of investor grievances through SEBI Complaints Redress System (SCORES) platformX X X X Extracts X X X X X X X X Extracts X X X X ..... atform 1. SEBI launched a centralized web based complaints redress system SCORES in June 2011. The purpose of SCORES is to provide a platform for aggrieved investors, whose grievances, pertaining to securities market, remain unresolved by the concerned listed company or registered intermediary after a direct approach. SCORES also provides a platform, overseen by SEBI through which the investors can approach the concerned listed company or SEBI registered intermediary in an endeavor towards speedy redressal of grievances of investors in the securities market. It would, however, be advisable that investors may initially take up their grievances for redressal with the concerned listed company or registered intermediary, who are required ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... he date of listing. The email id to be furnished by the listed company / SEBI registered intermediary for receiving SCORES user id and password from SEBI has to be preferably a corporate email id and necessarily a permanent one. Failure by any listed company or SEBI registered intermediary to obtain the SCORES user ID and password would not only be deemed as non-redressal of investor grievances but also indicate willful avoidance of the same. The existing listed companies which have failed to obtain authentication will be dealt with in accordance with para 15 below. 6. Stock Brokers, Sub-Brokers and Depository Participants are not required to obtain SCORES authentication since complaints against these intermediaries shall continue to be ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... to further strengthen it and correct the existing shortcomings, if any. The listed companies and SEBI registered intermediaries to whom complaints are forwarded through SCORES, shall take immediate efforts on receipt of a complaint, for its resolution, within thirty days. The listed companies and SEBI registered intermediaries shall keep the complainant duly informed of the action taken thereon. 10. The listed companies and SEBI registered intermediaries shall update the ATR along with supporting documents, if any, electronically in SCORES. ATR in physical form need not be sent to SEBI. The proof of dispatch of the reply of the listed company / SEBI registered intermediary to the concerned investor should also be uploaded in SCORES and ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... s are listed on recognized Stock Exchanges and intermediaries registered with SEBI are advised to comply with this Circular. 17. Stock Exchanges, Depositories and the Association of Mutual Funds of India (AMFI) are accordingly advised to bring the provisions of this Circular to the notice of all Listed Companies, registered Stock-Brokers, Depository Participants and Asset Management Companies respectively and also to disseminate the same on their websites. Further, the Stock Exchanges, Depositories and AMFI should also arrange for adequate publicity of this Circular on an urgent basis. 18. This Circular is issued in exercise of powers conferred under Section 11(1) of the Securities and Exchange Board of India Act, 1992 to protect the ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... t No. C4-A, 'G' Block, Bandra Kurla Complex, Mumbai - 400 051 Important: Please note that SCORES has the provision for updating company details by the company itself. Any field (except the e-mail id which is permanent) such as registered office address, name of the RTI/STA, name/details of the compliance officer, telephone numbers, etc should be changed by the company immediately when warranted. FORM - B AUTHENTICATION FOR SCORES BY SEBI REGISTERED INTERMEDIARIES 1. Name of the registered intermediary : 2. Nature of registered intermediary: 3. SEBI registration no. 4. PAN of registered intermediary : 5. Date of SEBI registration of intermediary: 6. SEBI registration valid upto: 7. Office addres ..... X X X X Extracts X X X X X X X X Extracts X X X X
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