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TMI BlogPublishing of Investor Charter and disclosure of complaints by Debenture Trustees (DTs) on their WebsitesX X X X Extracts X X X X X X X X Extracts X X X X ..... ons of Investors and Grievance Redressal Mechanism. 2. In this regard, all the registered DTs shall take necessary steps to bring the Investor Charter, as provided at 'Annexure - A' to the notice of investor in non-convertible debt securities by way of: a. disseminating the Investor Charter on their websites/through e-mail; b. displaying the Investor charter at prominent places in offices etc. 3. Trustee Association of India (TAI) shall also disseminate the Investor Charter on its website. 4. Additionally, in order to bring about transparency in the Investor Grievance Redressal Mechanism, it has been decided that all the registered DTs shall disclose on their respective websites, the data on complaints received against them or in res ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... esses and domain expertise. 2. Details of services provided by Debenture Trustee. * Facilitating documentation, exercising due diligence and timely creation of security for debt securities. * Ensuring creation of securities by the Issuer and holding of security including safe custody of documents. * Monitoring of payment of interest/redemption of principal. * Monitoring security cover and other financial covenants. * Dissemination of rating revision/interest/redemption information by disclosing on Trustee's website/ with Credit Rating Agencies/SEBI. * Timely and Effective resolution of investors complaints. * Ascertain that the debentures have been converted or redeemed in accordance with the conditions under which they were ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... al basis a. Financials/value of guarantor prepared on basis of audited financial statement etc. of the guarantor(in case NCDs are secured by way of corporate guarantee) 75 b. Valuation report and title search report for the immovable/movable assets, if any. 75 c. Status regarding maintenance of accounts maintained under supervision of debenture trustee 75 d. Status of information regarding any default by listed entity and action taken by debenture trustee 75 e. Utilization Certificate submitted by listed entity 75 2. Other services/activities a. Providing copy of debenture trust deed to investor 7 b. Redressal of Investor Grievances by Debenture Trustee 30 c. Notice to be issued by Debenture Trustees in case of cha ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... pt of interest and or principal etc. with Debenture Trustee. * Receive information from Issuers as per SEBI Regulations and Companies Act, 2013. Investor Obligations - under obligation to * Read the information memorandum and debenture trust deed carefully before taking investment decision. * Keep updated record with Depository Participant including bank details, address, email ID of first holder, PAN etc. at all times. * Keep themselves updated with all information on public domain such as, debenture trustee website, Stock exchange, India bond Info etc. and any other platform introduced from time to time. * Participate in the meeting called by debenture trustee. * Cooperate with debenture trustee and provide information to deb ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... s against Debenture Trustees (DTs) to be displayed on their websites- Format for disclosing of data of complaints on their website: Data for the month ending S. No. Received from Carried forward from previous month Received during the month Total Pending # Resolved* Pending at the end of the month** Average Resolution time^ (in days) Pending for less than 3 months Pending for more than 3 months 1 Directly from Investors 2 SEBI (SCORES) 3 Stock Exchanges (if relevant) 4 Other Sources (if any) 5 Grand Total *Should include complaints of previous months resolved in the current month, if any. **Should include total complaints pending as on the last day of the month, if any. ^Average reso ..... X X X X Extracts X X X X X X X X Extracts X X X X
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