DFS Secretary Shri M. Nagaraju chairs meeting to expedite resolution of public grievances

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..... DFS Secretary Shri M. Nagaraju chairs meeting to expedite resolution of public grievances - News and Press Release Dated:- 1-1-2025 - News - DFS Secretary Shri M. Nagaraju chairs meeting to expedite resolution of public grievances - - - Dated:- 1-1-2025 - Shri M. Nagaraju, Secretary, Department of Financial Services (DFS), chaired a meeting today and reviewed 20 randomly-selected public grievance .....

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..... s resolved by Public Sector Banks (PSBs) and insurance companies to assess resolution quality. The meeting was also attended by complainants, PSBs, insurance companies and regulators. At the outset, DFS Secretary reiterated the Prime Minister s direction given in Pragati meeting held on 26 th December 2024 that all the Senior officers at the level of Chairman/ MD/ ED of PSBs/PSICs should review at .....

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..... least 20 cases to monitor quality of resolution of the resolved grievances every month. During the review meeting, the DFS Secretary observed that the majority of customers raised complaints due to genuine grievance against an organisation, and stressed that customer satisfaction is at the heart of the grievance redressal mechanism. Shri Nagaraju also stressed that any laxity/ negligence in grieva .....

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..... nce redressal is against the ethos of customer service and diminishes the reputation/ brand value of the organisation and directed that the public grievances be addressed sincerely and positively in a time-bound manner. DFS Secretary also stressed upon devising suitable technical/IT solutions to minimise the repetitive complaints of a similar nature which would save time of resolution and increase .....

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..... the efficiency of resolution process. - - News - Press release - PIB Tax Management India - taxmanagementindia - taxmanagement - taxmanagementindia.com - TMI - TaxTMI - TMITax .....

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