Launching of “Zonal E-Helpline” for Trade & Industry in Mumbai Central Excise & Service Tax Zone-I. - Service Tax - F.No. IV/16-Tech-83/CCO/MCX-I/2012

OFFICE OF THE CHIEF COMMISSIONER OF CENTRAL EXCISE : MUMBAI ZONE-I CENTRAL EXCISE BUILDING, 115, M.K.ROAD, CHURCHGATE: MUMBAI-400 020 Email:[email protected] Fax No. 022-22014170 TRADE NOTICE No. 03/E-HELPLINE/CCO MUMBAI ZONE-I/2012 DT. 28-SEPT,2012. Sub:- Launching of Zonal E-Helpline for Trade Industry in Mumbai Central Excise Service Tax Zone-I. *************** An E-Helpline facility at the Zonal level for clarifying the doubts of trade industry of Mumbai Central Excise Service Tax Zone-I, is being launched and will be operational w.e.f. 01-Oct-2012. For this purpose, a link is created in the website www.servicetaxmumbai.gov.in . The main aim of this facility is to provide help in three areas:- help in assessment matters, help in resolving procedural delays and help in addressing system related problems, including ACES related issues. 2. With the link Zonal E-Helpline , the trade industry can seek help in any one of the three help segments outlined above. The queries raised should be in a clear unambiguous manner. Personal references should be avoided. Any person seeking to access this facility should indicate his/their ACES registration Number (RC No.- in case of Central Excise manufacturer/Service Provider). Non-registered persons can also use this facility by citing their PAN number. No clarification can be sought without giving a PAN number. 3. The queries will be processed preferably within 7 working days and the clarification/reply with the approval of the Chief Commissioner would be sent to the concerned party via his e-mail address also endorsing a copy to the jurisdictional Commissionerate. It has further been decided to nominate one nodal association of trade industry in each Commissionerate of the zone and copies of the replies will be marked to them for wider dissemination through their newsletter. 4. Trade Industry in the zone are requested to make use of this e-helpline facility and bring the same to the notice of their member constituents. It is hoped that this measure would remove administrative irritants and create a climate of certainty in assessment. Needless to mention, this could strengthen the partnership between the government and industry for creating a healthy investment climate. (V. K. SINGH) ADDITIONAL COMMISSIONER F.No. IV/16-Tech-83/CCO/MCX-I/2012/ Mumbai, the Sept, 2012. To, 1. All Trade Associations Copy to: (1) All Commissioners of Central Excise, Mumbai, Mumbai Zone-I and Commissioners of Central Excise (Appeals), Commissioner, L.T.U, Mumbai and Commissioners of Service Tax-I / II, Mumbai, with a request to give wide publicity of this Trade Notice and also place it on their websites. (2) The Chief Commissioner, Central Excise, Mumbai Zone-II, for kind information.