No response for grievance filed on 29-10-2024 - Income Tax

I have an outstanding tax demand for AY 2008-09 that I have responded to in the income tax portal as being incorrect and asked them to tell me procedure to file revised return. Now it has been forcefully adjusted against a refund due for AY 2024-25. Now I have submitted a revised return for AY 2008-09 but I am not getting any acknowledgement from [email protected]. I raised grievance on 29-10-2024 in cpgrams. Not received any response till date. Is this how our country is supposed to function? So much slow speed and apathy and lack of quick response and clear patient explanation? Does personal income tax filing need a PhD in rocket science? Or the only way out is to find some 'CA agent' who will grease palms? Is corruption the new normal? Is tax terrorism by the government the new normal? At this rate the government will raise any illogical income tax demand on anyone at any time and we lose right to explanation? Should we citizens take it lying down? Who can help me to sort this out? I don't wish to spoil the image of the government in media, but if left with no option may just do it in the interest of the nation.