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TMI BlogConference of Collectors in Nov. 1987 - Certain recommendations relating to public relations and grievances redress - RegardingX X X X Extracts X X X X X X X X Extracts X X X X ..... Ministry of Finance (Department of Revenue) New Delhi Sub : Conference of Collectors in Nov.1987 - Certain recommendations relating to public relations and grievances redress - Regarding. As extract of recommendations relating to "Public Relations and Redressal of Grievances" suggested in the Collectors' Conference held in November, 1987 is appended below. Having considered the aforesaid reco ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... the post. (ii) A special leaflet on departmental procedures for handling complaints and grievances should be prepared for the guidance to the assesses. GROUP -XI-C GRIEVANCES 23 Regular Institutional arrangements for Grievance Redressal in Custom Houses. It is necessary to have exclusively an officer of the Deputy Collector's level in the major Custom Houses designated as Grievance Officer and ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... ice with minimum supporting staff will be necessary. The Collector and the Zonal Principal collector of Central Excise, who have been assigned the functions of presiding over Greivance Redressal Units and ensuring prompt disposal of public complaints, will monitor these units. 25 Grievance Redressal in Narcotics Department Likewise, in the Narcotics Department also, to speedily sort out the grie ..... X X X X Extracts X X X X X X X X Extracts X X X X ..... llectors (Appeals) should also have separate officer for grievances in their set-up who should coordinate with the Grievance Officers of the Collectorates for sorting out the grievances of the appellants. (d) In areas involving more than one Department, as for example, the Custom House and the Joint Chief Controller of Imports & Exports offices, constitution of combined grievance committees shoul ..... X X X X Extracts X X X X X X X X Extracts X X X X
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