Section 20 - Power of Central Authority to recall goods, etc - The Consumer Protection Act, 2019

Power of Central Authority to recall goods, etc. 20. Where the Central Authority is satisfied on the basis of investigation that there is sufficient evidence to show violation of consumer rights or unfair trade practice by a person, it may pass such order as may be necessary, including- (a) recalling of goods or withdrawal of services which are dangerous, hazardous or unsafe; (b) reimbursement of the prices of goods or services so recalled to purchasers of such goods or services; and (c) discontinuation of practices which are unfair and prejudicial to consumers interest: Provided that the Central Authority shall give the person an opportunity of being heard before passing an order under this section.