E-ITR - Technical glitches causing delayed processing, refunds and even updating of information on portal. Surprisingly assesse got refund credited in his bank account but on portal processing is shown in progress and ‘refund awaited’ after 5 days from credit of refund in bank account.

[DEV KUMAR KOTHARI]

E-ITR - Technical glitches causing delayed processing, refunds and  even updating of information on portal.   Surprisingly assesse got refund credited in his bank account but on portal  processing is shown in progress and ‘refund awaited’ after 5 days from credit of refund in bank account.

Technical glitches of many types are being experienced by assesses in new portal of Income Tax Department.

observed that there are delays in processing of ITR’s. Particularly in case of longer ITR. Even in case of short ITR forms, wherever there are some information in ITR/ AIS and TIS and there is some mismatch, the processing is delayed.

Information in AIS and TIS are many times not correct and complete and therefore there has to be some mismatch, unless the assessee just adopt policy to take figures from AIS and TIS.

Grievance Details Created On 20-Aug-2022

 Assessment Year 2022-23

Financial Year NA

Grievance Department CPC-ITR

Grievance Category REFUND

Grievance Sub-Category Intimation order received but no refund received Addressed To NA Resolution Sought From NA PAN/TAN Application No. NA

Grievance Description:

We fled ROI on 31.07.22 which was processed on 02.08.22 vide CPC/2223/ xxxx  and refund was granted vide Refund Sequence No :  xxxx  but still refund has not been received. Although ITR has been processed as above but in dashboard it is showing processing in progress. So there seems some technical error, whereby Refund has not been issued.

Status as per Dash  Board for assessee as on 30.08.2022 at about 13:47 hrs.

Assessment Year 2022-23

 Filing:  Filed successfully

 Note: We will process your filing and make sure it is completed at the earliest. Please find the return processing status below. Refund Awaited: ₹  xxxx  

On 31.08.22 also at about 01:32 hours the same position is shown

Assessment Year 2022-23 filing

Filed successfully

Note: We will process your filing and make sure it is completed at the earliest. Please find the return processing status below.

Refund Awaited: ₹xxx

Return filed on

28-Jul-2022

Return verified on

30-Jul-2022

Return processing

30-Jul-2022

Processing Completion is shown in progress.

Grievances result shown earlier:

Few days ago on 24.08.2022 for the same grievance  it was shown as follows:

Status RESOLVED

Date of Resolution 24-Aug-202

Grievance Resolution

Dear Taxpayer, as verifed from CPC records your refund has been determined and the same has been sent to refund banker for payment. The same will be credited to the pre-validated bank account shortly, Subject to the successfully pre-validated the bank account in the portal. You may check the status of your refund on https://tin.tin.nsdl.com/oltas/refund[1]status-pan.html.

Therefore, we find that the grievances and its disposal details are shown differently at different times.

On 31.08.2022 shown in progress but Refund credited:

Surprisingly on 30.08.22 and 31.08.22 both days the processing of ITR is shown in progress. On 24.08.22 it was stated that Resolved and Refund has been forwarded to refund banker.

In fact on 26.08.22 account of assessee was credited with the amount of refund.

However, in dash board it is being shown as if processing is in progress and Refund is awaited.

 Note: some numbers and amount are marked xxxx ,  and  not shown for secrecy of  concerned assessee. 

Delays in processing – suggest time to file ITR must be more:

Experience shows that whenever ITR contains more information, there is delay in processing. ITR processing is basically based on artificial intelligence and there should not be much difference for longer and shorter ITR forms. However, ground reality is that there is delay in processing of  lengthy ITR forms.

This suggest that time allowed to file ITR must be more in case of longer ITR forms, even if it is without Tax Audit or other reports.

Readers can find more discussion on this aspect in  other articles on subjects like  last dates  for filing ITR and length of ITR forms.  

Discussions to this article

[DEV KUMAR KOTHARI]

Similar cases have been observed in many other cases also. This shows that portal need more improvement.

Readers particularly those who are doing filing work extensively, are requested to share their observations and experience in similar matters about delays in processing, hanged up processing -cases where 'in process' is shown many months ago on one or more occasions / dates but no progress thereafter, delays in processing and refund , processing completed but delay in refund etc.