Monitoring of disposal of grievance cases pertaining to CBEC in the meeting of PRAGATI - Central Excise - 296/137/2013-CX.9/CPGRAMS-Pt.VI

F.No.296/137/2013-CX.9/CPGRAMS-Pt.VI Government of India Ministry of Finance Department of Revenue Central Board of Excise Customs New Delhi, dated 11th March, 2016 To, All Chief Commissioners/Directors General. Subject : Monitoring of disposal of grievance cases pertaining to CBEC in the meeting of PRAGATI - Regarding. Sir/Madam, It may be recalled that the Hon ble Prime Minister has directed that Secretaries of all Department having substantial public dealing should personally examine 10 grievances every week and Addl. Secretary/CMD Joint Secretary should examine 20 30 grievances respectively each week . 2. These instructions were communicated vide letter of even number dated 9-2-2016 and subsequently vide letter dated 8-3-2016, it was communicated that the complainant should be contacted telephonically to get their feedback. 3. It has now been decided that all CCs/DGs and the Commissioners/ADGs under their jurisdiction will maintain a weekly feedback record in the following format :- S. No. Registration No. Date Name of the Complainant Phone No. Nature of Grievance Quality of redress: whether Satisfied, Partly satisfied, Not satisfied Remarks 4. The CCs/DGs shall get their weekly reports compiled alongwith weekly reports of Commissioners/ADGs under their jurisdiction and send a consolidated report by email on e-mail ID : [email protected] by 10th of every month with a copy to their Zonal Members. Yours faithfully, Sd/- (Hemambika R. Priya) Commissioner (Coord.)