Setting up of Taxpayer Service Centre at Central Excise Commissionerate, Ludhiana - Central Excise - Trade Notice No. 01/CE/Ldh/2016

OFFICE OF THE PRINCIPAL COMMISSIONER CENTRAL EXCISE COMMISSIONERATE F-BLOCK, RISHI NAGAR, LUDHIANA F. No. IV(16)Hqrs/Tech/ Sevottam/04/2015/321-340 Dated: 22-01-2016 Trade Notice No. 01/CE/Ldh/2016 Subject:- Setting up of Taxpayer Service Centre at Central Excise Commissionerate, Ludhiana-reg. Members of the trade and industry and the general public at large is herby informed that consequent upon the Order No. 02/Ad. IV/2015 [F. No. A. 11013/20/2015/Ad. IV dated 27.08.2015] vide which the Board has operationalised Directorate of Tax Services, based on the recommendations of Tax Administration Reforms Commission (TARC) and the Committee constituted thereafter to set up 'Directorate of Tax Payers'. A Tax Payer Service Centre has been set up at Central Excise Commissionerate, Ludhiana on the Ground Floor. 2. The 'Taxpayer Service Centre' would meet the needs of the Taxpayers which necessitate physical contact point for Service Delivery and for such taxpayers who can not access taxpayer services offered through other channels. 3. The 'Taxpayer Service Centre' in Central Excise Commissionerate, Ludhiana will act as a Single Window System for accepting/handling all taxpayers' queries, complaints, grievances etc. and will function in the following matter:- (i) 'Taxpayer Service Centre (TSC)' has been set up at Head Quarter Office, Central Excise Commissionerate, Ludhiana and will function during office hours on all working days. (ii) TSC' will be manned by the Superintendent (Hqrs) (designated as Senior Tax Facilitator), Inspector (Hqrs) (designated as Tax Facilitator) and Tax Assistant I/c of Hqrs Dak Receipt (designated as Junior Tax Facilitator). (iii) Any query/complaint/grievance filed at the 'TSC' will be received by the designated officer/s and entered into 'Register' maintained by the Junior Tax Facilitator under the supervision of Senior Tax Facilitator. (iv) A unique acknowledgment number will be generated on the spot and given for future reference of the taxpayer. The Dak so received will be put up to the Principal Commissioner and subsequently routed to the Section/ Formation to which it pertains and for calling report in the matter. (v) Disposal of the query/complaint/grievance filed at the TSC shall be monitored by the Additonal Commissioner and Principal Commissioner himself to ensure prompt and effective disposal. (vi) The periodic activity reports, as an when called for, by the Directorate of Taxpayer Services will be prepared by the Senior Tax Facilitator. (K. J. Choudhary) Commissioner