ICEGATE Helpdesk for redressal of RoDTEP related grievances - DGFT - Trade Notice No. 20/2022-23

Government of India Ministry of Commerce Industry Department of Commerce Directorate General of Foreign Trade Dated 31 th October, 2022 Trade Notice No. 20/2022-23 To, Members of Trade and Industry EPCs/ FIEO Exporters availing RoDTEP Scheme Subject:- ICEGATE Helpdesk for redressal of RoDTEP related grievances reg. Members of Trade and Industry may note that for resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under RoDTEP Scheme, mechanism of ICEGATE Helpdesk , which is available to the exporters 24*7 is functional. In this, an exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at [email protected]. Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up. 2. In case the RoDTEP grievance continues, the exporter may approach the higher authority at email: [email protected] 3. This is issued with the approval of competent authority. (Deepak Jhalani) Deputy Director General of Foreign Trade [Issued from F. No. 01/61/180/031/AM23/PC-3]