Setting up of an IT Grievance Redressal Mechanism to address the grievances of taxpayers due to technical glitches on GST Portal-req. - GST - States - 11/2018

GOVERNMENT OF NATIONAL CAPITAL TERRITORY OF DELHI DEPARTMENT OF TRADE AND TAXES POLICY (GST) Branch VYAPAR BHAVAN: I.P. ESTATE: DELHI-02 F. No. 3(155)/Policy-GST/2018/58-63 Dated: 17/04/2018 CIRCULAR No. 11/2018 Sub: Setting up of an IT Grievance Redressal Mechanism to address the grievances of taxpayers due to technical glitches on GST Portal-req. Central Board of Indirect Taxes and Customs, Department of Revenue, Ministry of Finance, Govt. of India has issued Circular No. 39/13/2018-GST dated 03/04/2018 regarding setting up of an IT Grievance Redressal Mechanism by Govt. of India to address the grievances of taxpayers due to technical glitches on GST Portal. The details of the said grievance redressal mechanism shall be as under: Problems which are proposed to be addressed through this mechanism would essentially be those which relate to Common Portal (GST Portal) and affect a large section of taxpayers. Where the problem relates to individual taxpayer, due to localised issues such as non- availability of internet connectivity or failure of power supply, this mechanism shall not be available. Taxpayers shall make an application to the Nodal Officers appointed by Govt. of NCT of Delhi (details are available on the department's website) where there was a demonstrable glitch on the Common Portal in relation to an identified issue, due to which the due process as envisaged in law could not be completed on the Common Portal. Such an application shall enclose evidences as may be needed for an identified issue to establish bonafide attempt on the part of the taxpayer to comply with the due process of law. These applications shall be collated by the nodal officer and forwarded to GSTN who would on receipt of application examine the same. GSTN shall after verifying its electronic records and the applications received identify the issue involved where a large section of tax payers are affected. GSTN shall forward the same to the IT Grievance Redressal Committee with suggested solutions for resolution of the problem. (H. Rajesh Prasad) Commissioner (GST)